COO Operations Manager

HSBC; Toluca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global banking organization is seeking a COO Operations Manager in Toluca to oversee operational processes and manage financial services. The ideal candidate will have extensive experience in financial management within multinational banks and the ability to lead high-performance teams. Responsibilities include strategic workforce planning, financial forecasting, and third-party management. This position emphasizes strong leadership and communication skills, along with an analytical mindset to drive business outcomes.

Servicios

Generous leave days

Professional development opportunities

Inclusive and diverse workplace

Formación

• Proven track record in senior executive roles within financial services.
• Strong verbal and written communication skills for senior audiences.
• Experience managing financial and resource plans effectively.

Responsabilidades

• Design, implement, and manage global operational processes.
• Effective budgeting and cost management for the Service Line.
• Manage third party agreements and financial forecasting.

Conocimientos

Leadership

Communication

Financial Management

Cybersecurity Knowledge

Analytical Skills

Stakeholder Management

Educación

Experience in Financial Services

Understanding of Risk Management

Descripción del empleo

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

COO Operations Manager

Role Purpose

Reporting to the GCIO Operations Director, IWPB Technology, the GCIO Operations Manager Americas Technology will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the CIO service line/s, including Workforce Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. They will work closely with their GCIO IWPB COO team, leveraging the relevant pillar teams to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

Main Activities

1. Workforce Strategy & Management

• Define and maintain a rolling 3 year Service line workforce plan in line with UK Technology Financial Plan and aligned to the wider GCIO & Group workforce & location strategies
• Partnering with the GCIO & GBGF Workforce pillar head and People partner teams, to cascade & execute across all Service Line resources, the 3 pillars of workforce lifecycle – Attract, Retain, Grow
• Responsible for maintaining Service Line workforce plans in line with the Strategy and hitting all workforce targets – supported by a fully-costed headcount model.
• Business case development for key workforce initiatives such as contractor replacements, orchestration efficiencies and Generative AI impact on Service Line’s future state workforce

ii. Retain – Cascade & embed People initiatives including reward and recognition, wellbeing, DE&I & colleague engagement.

iii. Grow – Execute and embed on the People led Emerging Talent strategies to grow and develop the workforce & support & champion upskilling, management & leadership training, sponsor and mentoring programs.

Financial Management

• Effective budgeting, planning and cost management processes for total spend across Service Line.
• Identification of and delivery against cost optimization levers
• Accurate monthly & FY forecasting & accruals
• Full recovery of all global costs
• Detailed & clear reporting and MI including transparency of cost base for senior Service Line leadership team through accurate, consistent, and timely reporting.

Third Party Management

• Deal Initiation – Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Analyse options and support the development of Business Cases.
• Negotiation & Contracting – P&L development and business case updates. Confirm financial, workforce and recharging model. Support procurement with commercial negotiation, assessment, and deal structuring.
• Approvals & Execution – Confirm contract meets requirements, including funding and P&L impact. Manage Third Party Spend (TPS) approval process. Update forecasts and manage budget/funding and workforce requirements. Submit and/or manage Purchase Orders.
• Post Execution – Validate benefit claims. Manage financial, workforce and recharging requirements (including forecasting, invoicing, global contract distribution and balance sheet). Oversee TPEM tasks completion, vendor performance, and associated risk management.

Portfolio & Accountability

• Service Line Portfolio Oversight & Practices – Responsible for the management and oversight of the Change Portfolio for their Service Line/s. Facilitate the definition of key milestones for all programmes and co-ordinate the setup of these programmes within Clarity.
• Provide detailed reports / MI to support monitoring & tracking of deliverables across the Service Line Portfolio, track milestones, ensure appropriate accountability for timely delivery, and early intervention/escalation on any challenges delivery risks.
• Service Line Portfolio Finance & Benefits – Oversight of programme financial reporting tracking forecast/actuals, Management of GPDM interlocks and budget, Track, validate and report programme financial benefits.

Governance

• Manage their Service Line CIO’s commitments across governance forums, writing papers, proactive management of actions.
• Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO.

Qualifications Required

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks.
• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.
• Understanding of Cybersecurity together with a broad technology and risk management experience, including cyber control design, operational process and incident response.
• Track record of creating and leading a high‑performance global team.
• Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy‑in and support to drive an end‑state design through to execution.
• Experience of managing within a complex matrix environment.
• Deep financial and commercial awareness.
• Demonstrable experience in managing significant financial and resource plans, organisational transformation, and project portfolio management.
• Ability to manage and mitigate operational risk effectively.
• Develops and maintains long‑term relationships with highly critical stakeholders internally and externally.
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction.
• Strong analytical and problem‑solving skills, with the ability to synthesize complex information and make data‑driven decisions to drive business outcomes.

Language Level

• Advanced English

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance, and care.

HSBC is an equal‑opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

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***Issued By HSBC***