Contact Center Supervisor

Datamark, Inc.; Chihuahua; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading business process outsourcing firm in Chihuahua is seeking an experienced Contact Center Supervisor to lead the Customer Services team. The role involves overseeing representatives, monitoring performance, and implementing best practices. Candidates should have experience in a contact center, supervisory experience, and fluency in at least two languages, including English. The position offers comprehensive legal benefits and medical insurance.

Servicios

All legal benefits

Medical Insurance (Gastos Medicos Mayores)

Life Insurance

Savings fund

Paid Training

Formación

• Minimum of 2 years experience in a contact center services role.
• At least 1 year of supervisory or team leader experience.
• Knowledge of interpretation services and relevant industry standards preferred.

Responsabilidades

• Oversee and assist contact center employees in responding to inquiries.
• Monitor performance metrics and coach team members.
• Implement best practices to enhance service delivery.

Conocimientos

Fluency in at least two languages (including English)

Strong leadership and motivational skills

Excellent communication and interpersonal skills

Ability to manage escalated issues with professionalism

Educación

High school diploma or equivalent; Bachelor's degree preferred

Herramientas

Microsoft Office Suite

Contact center software

Descripción del empleo

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.

The Contact Center Supervisor will oversee and assist contact center employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.

• High school diploma or equivalent; Bachelor's degree in a related field preferred
• Minimum of 2 years experience in a contact center services role
• At least 1 year of supervisory or team leader experience
• Fluency in at least two languages (including English) required
• Strong leadership and motivational skills
• Excellent communication and interpersonal skills
• Knowledge of interpretation services and relevant industry standards preferred
• Ability to manage escalated issues with professionalism
• Proficiency in Microsoft Office Suite and experience with contact center software

• All legal benefits
• Medical Insurance (Gastos Medicos Mayores)
• Life Insurance
• Savings fund
• Paid Training