Collection Specialist

Concord Servicing; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial service provider in Mexico City is seeking a dedicated Collections Agent. The role involves outbound collection calls, documenting customer accounts, and resolving customer complaints. Ideal candidates will have call center experience, strong communication skills, and be fluent in English. The position offers a competitive salary of 10,600 and additional benefits including bonuses, food vouchers, and medical insurance.

Servicios

Guaranteed Bonus

Food Vouchers

Medical Insurance

Life Insurance

Dental Insurance

Formación

• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Must be willing and able to work in excess of 40 hours per week when business conditions make it necessary.

Responsabilidades

• Outbound collection calls on accounts from 16 – 180 days delinquent.
• Speak to debtors on behalf of the client explaining amounts owing and determining a plan of action.
• Document customer accounts in an accurate and timely manner.

Conocimientos

Call center/collections experience

Excellent analytical and communication skills

Knowledge of loan calculations

Bilingual (English/Spanish)

Herramientas

Word

Excel

Microsoft Outlook

Descripción del empleo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Collect payments on overdue accounts and locate debtors to make collection arrangements.

Responsibilities

• Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
• Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
• Receives payments over the phone via Credit Card or Check.
• Document customer accounts in an accurate and timely manner.
• Sending letters, statements, payment histories
• Handling customer complaints and resolution paper work
• Maintain and achieve monthly goals given.
• Able to react to change productively and handle other tasks as assigned.

Qualifications & Experience

• Call center/collections experience
• FDCPA and State Regulations
• Excellent analytical and communication skills. Good grammar, voice and diction.
• Knowledge of loan calculations
• Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
• Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.

Benefits

• Salary 10,600
• Guaranteed Bonus 7,000 first month
• Food Vouchers 2,000
• Internet Bonus 400
• Medical Insurance
• Life Insurance
• Dental Insurance