Cloud Operations Engineer

Third-Party Job Posts; A distancia; MXN 1,257,000 - 1,617,000; Jornada completa

Descripción de la vacante

A leading software provider in hospitality is seeking a Cloud Operations Engineer to support their AWS infrastructure. You'll ensure operational stability, manage incidents, and collaborate with teams to optimize processes. Ideal candidates have hands-on experience with Kubernetes, CI/CD, and AWS. This fully remote role offers opportunities for professional growth and advancement. Join a diverse team dedicated to transforming the hospitality industry through innovative technology.

Servicios

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Formación

• Hands-on experience with AWS and cloud infrastructure.
• Understanding of Kubernetes and container orchestration.
• Experience with CI/CD pipelines and GitOps tools.

Responsabilidades

• Monitor critical systems and validate alerts.
• Execute operational tasks and incident management.
• Contribute to operational excellence and documentation.

Conocimientos

Kubernetes

CI/CD

Terraform

AWS

Monitoring tools

Scripting (Bash/Python)

Educación

3-4 years of hands-on experience in a related role

Herramientas

Datadog

Prometheus

Grafana

PagerDuty

ArgoCD

Descripción del empleo

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

Cloud Operations Engineer

How You'll Make an Impact

As a Cloud Operations Engineer, you’ll be the frontline support for our global infrastructure, playing a key role in ensuring 24/7 operational stability across our AWS-based environment. Your core responsibilities will include monitoring critical systems through platforms such as Datadog, PagerDuty, and CloudWatch, rapidly validating alerts, and escalating verified incidents based on clearly defined protocols.

You’ll execute operational tasks, follow documented procedures for common issues, and manage standard maintenance activities. You'll also have opportunities to collaborate directly with senior engineers across SRE, DevOps, and Infrastructure teams, contributing to the resolution of a wide range of technical challenges and gaining exposure to complex, real-world systems.

Acting as the central communication point during incidents, you’ll maintain clear, timely updates to stakeholders and facilitate smooth transitions between engineering and support teams.

Our Network Operations Team

You’ll be joining a brand-new team at the ground level, helping shape the future of SaaS operations for a company undergoing exciting growth. Working closely with SRE, DevOps, Security, and various Workload teams, you’ll be at the heart of collaborative problem-solving and operational innovation. It’s a rare chance to build, influence, and grow in a highly visible and impactful role.

This role offers a rare opportunity to gain deep, hands-on experience in cloud operations and incident management while working alongside high-performing engineering teams. You'll build the foundation for growth into specialized areas like SRE, DevOps, or Infrastructure Engineering, with direct exposure to real-world systems at scale.

What You Bring to the Team

• Support Kubernetes (EKS) environments by performing operational checks, validating pod health, reviewing logs, and assisting with incident triage during deployments and scaling events
• Assist with CI/CD pipeline operations by supporting deployments, rollbacks, and release verification in collaboration with DevOps and platform engineering teams using ArgoCD and GitHub
• Execute Infrastructure as Code changes and standard operating procedures using Terraform across cloud infrastructure and application services
• Monitor, triage, and validate incidents using observability and alerting tools such as PagerDuty, Datadog, Amazon CloudWatch, Prometheus, and Grafana, escalating to SRE, DevOps, or application teams as appropriate
• Execute documented runbooks and SOPs to resolve common operational issues, including basic AWS troubleshooting, infrastructure access requests (SSO, VPN, IAM), and deployment support
• Perform routine operational tasks such as configuration changes, maintenance activities, and standard change requests across cloud infrastructure and application services
• Contribute to operational excellence by maintaining and improving runbooks, updating documentation, and participating in post-incident reviews (RCA) to drive reliability improvements

What Sets You Up for Success

• 3-4 years of hands‑on experience in DevOps, Site Reliability Engineering (SRE), or related operational roles with focus on cloud infrastructure
• Practical experience with Amazon EKS (Elastic Kubernetes Service) or other managed Kubernetes platforms, including container orchestration and operational management
• Hands‑on experience with CI/CD and GitOps deployment tools, particularly ArgoCD, Flux, or similar automation platforms
• Experience using Infrastructure as Code tools, specifically Terraform, for managing and automating cloud infrastructure
• Foundational understanding of the AWS service ecosystem including core infrastructure services (EC2, S3, RDS, IAM, VPC)
• Strong written and verbal communication skills in English with ability to provide clear, timely updates during high‑pressure incidents
• Detail‑oriented with strong documentation skills and ability to collaborate effectively across multiple teams in a fully remote, global environment

Bonus Skills to Stand Out (Optional)

• Experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, or Amazon CloudWatch
• Prior experience working in a 24/7 operations environment with hands‑on use of PagerDuty or similar on‑call and alerting systems
• Ability to write (not just read) Bash or Python scripts for automation tasks

What to Expect - Your Journey with Us

Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world‑class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion‑dollar industry, this is your chance to be part of something extraordinary.

• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Top 10 People’s Choice (2024)
• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858‑201‑7832 or via email at [e-mail]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

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