Cloud Incident Response Lead – Americas

Oracle; Región Centro; Presencial; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading cloud services provider is seeking a Technical Support Specialist in Jalisco, Mexico. The role involves providing L2 support, managing customer incidents, and ensuring satisfaction with service delivery. Ideal candidates will have a University Degree, strong expertise in OCI and Oracle Cloud Database Services, and excellent communication skills. This position offers opportunities for professional growth in a dynamic environment.

Formación

• English proficiency is a must (both written and spoken production).
• Good knowledge in OCI and Oracle Cloud Database Services.
• Previous Incident Management / Escalation Management experience is a plus.

Responsabilidades

• Act as part of the Global Service Desk as L2 technical support.
• Provide rapid intake, triage, stabilization, and coordinated escalation for customer incidents.
• Follow-up on incidents until resolution and ensure their progress with Oracle engineering teams.

Conocimientos

OCI

Oracle Cloud Database Services

Analytical and organized

Strong communication and persuasion skills

Customer, process and results oriented

Educación

University Degree

Descripción del empleo

A leading cloud services provider is seeking a Technical Support Specialist in Jalisco, Mexico. The role involves providing L2 support, managing customer incidents, and ensuring satisfaction with service delivery. Ideal candidates will have a University Degree, strong expertise in OCI and Oracle Cloud Database Services, and excellent communication skills. This position offers opportunities for professional growth in a dynamic environment.