Client Success Specialist Latam

The Hotels Network; Xico; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An innovative technology company based in Mexico is seeking a Client Success Specialist for LATAM. This position involves managing client relationships, coordinating with sales for seamless service, and using data analysis to boost direct bookings. Ideal candidates should have at least 2 years of experience in customer success roles, be bilingual in Spanish and English, and possess strong technical knowledge. The role supports a hybrid work environment, blending flexibility with impactful work in the hospitality sector.

Servicios

International work environment

Flexible working hours

Continuous training

Competitive compensation

Formación

• At least 2 years of experience in customer success roles.
• Native Spanish and proficient English required.
• Experience in hospitality industry beneficial.

Responsabilidades

• Manage accounts, onboarding, and client relationships.
• Coordinate with Sales Managers for client services.
• Analyze data to suggest improvements for direct bookings.
• Monitor hotel performance and provide insights.
• Process client feedback for product improvement.
• Collaborate with technical team for knowledge sharing.

Conocimientos

Customer Success Management

Bilingual (Spanish and English)

Technical Proficiency

Problem Solving

Descripción del empleo

The Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry.

Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing.

United by the mission to help hotel brands increase direct bookings, we build pioneering technology that enables any hotel to optimize their guests' booking experience and regain their fair share of online revenue.

We believe in what we do.

As do thousands of hotels around the globe.

The Hotels Network team is made up of over 150 people from 30 different nationalities.

To fuel our continued rapid growth, we are looking for a Client Success Specialist for LATAM to join our team based in Mexico.

This is an extraordinary opportunity to join a very ambitious company at a point where your work will have immediate impact on its growth and results.

And have fun doing it, too.

Responsibilities

• Account Management : set up, onboarding, proactive follow-up and nurture relationship with current clients.
• Ensure excellent coordination with the Sales Managers to ensure an accurate service to clients from prospect to experienced clients.
• Analysis and suggestion of new initiatives for hotels to help improve direct bookings.
• Monitor hotel results and data tracking to help hotels take better decisions.
• Receive and process client feedback to improve the product.
• Agile coordination with technical team and colleagues to improve shared knowledge, and facilitate efficiencies.
• Regular involvement with the team meetings and team projects to bring and share good practices with all team members.
• Most importantly, always ensure a high level of Client Success that will delight hoteliers around the world.

Requirements

• At least 2 years of experience in customer success roles.
• A native level of Spanish language and a proficient english are a must.
• Experience in the hospitality industry.
• Strong tech knowledge / Eager to learn about software.
• High IT Skills (web browsing, multi-window navigation, etc.).
• To be based in Mexico or South America.

Soft Skills

• Excellent communications and presentations skills.
• Problem-solving skills.
• Customer-focused.
• Able to work with a high degree of autonomy.
• Hands‑on attitude and sense of initiative.
• Fun to work with.
• Desire to work in a team‑based, fast‑pace, international environment where you will need to embrace different cultures, nationalities and languages.

We offer

• International environment with over 25 nationalities.
• Working on a hybrid mode from Ciudad de Mexico.
• Have a real impact on a fast-growing innovative technology company.
• Continuous internal and external training.
• Healthy work life balance with flexible working hours and a remote-friendly work policy.
• Competitive compensation.