Client Success

PSC Industries; A distancia; MXN 1,530,000 - 2,161,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Client Success Director based in Mexico City. This role demands a professional with 5+ years of experience in client operations, who can thrive in high-stakes environments. The selected candidate will manage the entire client lifecycle, focusing on onboarding and long-term retention. Responsibilities include conducting monthly meetings, addressing client queries, and collaborating with sales to drive growth. The ideal candidate should possess strong analytical and negotiation skills, and a solid technical background in digital technologies.

Servicios

Competitive hourly wage

Paid time off

Performance-based bonuses

Formación

• 5+ years of experience in client operations, preferably as a Technical Account Manager.
• Solid technical background with hands-on experience in digital technologies.
• Excellent English verbal and written communication skills.

Responsabilidades

• Conduct monthly client meetings to review performance and confirm system functionality.
• Address product-related queries and train customers.
• Collaborate with the leadership team to increase sales and establish best practices.

Conocimientos

Analytical skills

Negotiation skills

Communication skills

Technical understanding

Sales savvy

Educación

Bachelor's degree in a relevant field

Herramientas

Oracle Cloud

WordPress

Descripción del empleo

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**Responsibilities**:

• Conduct monthly client meetings to review Key Performance Indicators (KPI) and confirm system functionality
• Address product‑related queries promptly
• Train customers to effectively use our products
• Communicate customers feedback to developers to identify potential new features or products
• Report on product performance and propose solutions to reduce support costs
• Analyze customers needs and suggest upgrades or additional features
• Collaborate with the leadership team to win new business and increase sales
• Establish best practices through SOPs & Quality Assurance implementations
• Track clients monthly KPI scores to ensure continuous improvement
• Quarterly Business Review
• Primary liaison between company and client
• Upsell additional services
• System training when needed

**Qualifications**:

• Proven work experience as a Technical Account Manager or similar role
• Solid technical background with hands‑on experience in digital technologies, specifically High‑level and WordPress
• Familiarity with software and front‑end development
• Ability to understand customers needs and offer timely solutions
• Excellent verbal (English) and written communication skills
• Strong analytical and problem‑solving skills
• Tech, sales, and marketing savvy a plus
• Background in new home, remodeling or real‑estate sales a plus

**Additional Details**:

• Location: Full‑time position (40 hours/week) with a long‑term US‑based company.
• This is a virtual position.
• Off‑shore applicants are encouraged to apply. Must have a good and stable internet speed bandwidth and possess their technical equipment.
• Working Hours: 8 am - 5 pm CDT. Mon - Fri.
• Compensation: Competitive hourly wage, paid time off, floating holidays, profit sharing, flexible schedule, performance‑based bonuses, and team building activities.
• Base salary + commissions

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