Chief Operational Efficiency Specialist

beBeeOperations; Tenochtitlán; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic operations firm in Veracruz is seeking an experienced Operations Manager to oversee team communication and operational excellence. The ideal candidate has at least 5 years in operations, with experience in Shared Services and trade credit insurance being a plus. If you thrive in a results-driven environment and are passionate about professional growth, we encourage you to apply.

Servicios

Professional growth opportunities

Leadership development initiatives

Formación

• Minimum 5 years of experience in an operations department.
• Experience in Shared Services and a multicultural environment is desirable.
• Experience in the trade credit insurance industry is preferred.
• Staff supervision experience.

Responsabilidades

• Oversee the effective functioning of operations and communication across teams.
• Develop monthly performance metrics to track progress and support decision-making.
• Provide internal support to Internal Audit, Risk, and Compliance.
• Create and revise Standard Operating Procedures (SOPs) for operational teams.
• Oversee employee training programs for compliance.

Conocimientos

Leadership

Verbal communication

Written communication

Team collaboration

Descripción del empleo

We are seeking a highly skilled Operations Manager to join our team. As an integral member of our operations department, you will play a key role in driving business success and achieving operational excellence.

Your primary responsibility will be to oversee the effective functioning of our operations, ensuring seamless communication across teams and divisions. You will facilitate regular communication sessions and meetings with managers to ensure timely and appropriate dissemination of updates to support staff.

To succeed in this role, you must possess strong leadership skills, excellent verbal and written communication abilities, and the ability to work independently and collaboratively within a team environment.

Key responsibilities include:

• Developing and elaborating on monthly performance metrics to track progress, identify trends, and support data‑driven decision‑making
• Providing responsive and thorough internal support to address inquiries and requirements from the Internal Audit, Risk, and Compliance departments
• Actively participating in the creation and revision of Standard Operating Procedures (SOPs) used by Shared Services Center (SSC) operational teams to ensure alignment with best practices and compliance standards
• Overseeing employee training programs, including onboarding and ongoing compliance education, to maintain a well‑informed and compliant workforce

In addition to your technical expertise, you should possess the following qualifications:

• Minimum 5 years experience in an operations department
• Experience in Share Services and in a multicultural environment desirable
• Experience in trade credit insurance industry preferred
• Staff supervision experience

We offer a dynamic and inclusive work environment that fosters professional growth and succession planning through coaching, training, and leadership development initiatives. If you are a motivated and results‑driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.