Chief of Staff / Business Operations Lead

OpsArmy; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing technology company in Monterrey seeks a Chief of Staff / Business Operations Lead to drive operations and manage cross-functional projects. The successful candidate will have a strong consulting background, excellent communication skills, and the ability to manage multiple initiatives effectively. This remote role emphasizes ownership, accountability, and building scalable processes. Ideal for someone who thrives in a fast-paced environment and is ready to bring clarity to complex challenges.

Formación

• 2+ years in consulting, business operations, or project management.
• Experience in a fast-paced startup is a plus.
• Familiarity with automation/AI workflows is advantageous.

Responsabilidades

• Run the company operating cadence and manage priorities.
• Own cross-functional projects from initiation to completion.
• Assist the CEO with execution and analysis.
• Build documentation and scalable processes.

Conocimientos

Strong writing and communication in English

Ability to manage multiple workstreams

High ownership and initiative

Basic data analysis skills

Herramientas

Airtable

Google Sheets

Slack

Asana/Jira

Descripción del empleo

Chief of Staff / Business Operations Lead | Mon...

Chief of Staff / Business Operations Chief of Staff / Business Operations Lead (Remote, Generalist Operator — ex-Consulting preferred)

Location / Schedule

Must have 4+ hours overlap with U.S. Eastern Time (ET), with flexibility for key meetings.

Were scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems, create clarity, and drive execution across teams—fast. This role is designed to be a force multiplier : part strategy, part operations, part project/program management.

What you'll do (core responsibilities)

1) Run the company operating cadence

• Build and manage weekly priorities, KPI tracking, and follow-up discipline
• Create lightweight systems: meeting agendas, decision logs, action items, owners, deadlines
• Keep teams aligned and execution moving without things slipping through cracks

2) Own cross-functional projects end-to-end

• Lead initiatives across operations, recruiting, customer success, finance, and internal tooling
• Examples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiatives
• Coordinate stakeholders, unblock issues, and ensure delivery on time

3) Be the CEO's right hand on execution + analysis

• Turn goals into plans (milestones, risks, dependencies, resourcing)
• Draft clear memos, updates, and recommendations
• Bring structure to ambiguous decisions and propose the best path forward

4) Build documentation and scalable processes

• Create SOPs, templates, and playbooks so execution becomes repeatable

What success looks like (first 60–90 days)

• Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines met
• A simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)
• 2–4 critical workflows are documented and improved measurably
• CEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)

Your'e a sharp generalist who can think like a consultant and execute like an operator.

Required

• 2+ years in consulting, business operations, project/program management, or ops leadership (or equivalent)
• Extremely high ownership and initiative (you dont wait to be told)
• Strong writing and communication in English
• Ability to manage multiple workstreams and drive stakeholders
• Comfort with basic data analysis (spreadsheets, dashboards, KPI tracking)

Nice to have

• Experience in a fast-paced startup or services business
• Familiarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/Make
• Basic understanding of automation/AI workflows (not required, but a plus)

Working style

• Remote, async-friendly, high accountability
• Direct feedback, fast iteration, and clear standards
• Measured on outcomes, reliability, and impact