Channel Team Lead

Servicios Comerciales Amazon M; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major logistics firm in Xico, Veracruz, is looking for a Program Manager who is customer obsessed and can monitor key processes. This hybrid role requires a Bachelor's degree in Logistics, administration, or engineering, along with 2+ years of experience and fluency in English. Responsibilities include tracking operational metrics, team management, and ensuring overall DSP process success. Flexibility to work weekends or evenings is needed during peak times.

Formación

• 2+ years of general experience required.
• Solid understanding of Last Mile Distribution and Retail sales channel operation is essential.
• Previous Program Manager experience is necessary.

Responsabilidades

• Ensure to remain customer obsessed.
• Monitor key processes on a daily, weekly, or monthly basis.
• Track goals and tasks to guarantee DSP process success.
• Determine first level root causes of issues.
• Manage and create performance reports and dashboards.
• Delegate tasks to the team.

Conocimientos

Customer obsession

Performance monitoring

Team management

English fluency

Educación

Bachelor Degree in Logistics, admin or engineering

Descripción del empleo

English intermediate (B1)

• 2+ years of general experience
• Solid understanding of Last Mile Distribution and Retain sales channel operation
• Bachelor Degree

The goal of Amazon's Global Delivery Strategy Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

In this role you will be primarily responsible for tracking key metrics and action items for programs and processes such as: Payments, DNRs, Losses (Item Missing / Switcheroo), On Road Hours (ORH), Performance Monitoring, VoD Tracking and Safety / Security Investigation Tracking.

Responsibilities

• Ensure to remain customer obsessed.
• Operative discipline monitoring key processes at daily, weekly or monthly cadence.
• Tracking of goals and tasks to guarantee the overall success of the DSP processes.
• Basic Diving Deep capability to determine first level root causes.
• Ability to manage and populate performance reports and dashboards for key metrics.
• Submit SIMs or TTs when needed.
• Provide and delegate task to team.
• Team management and project control.
• Performance Tracking for 3P suppliers.
• Must be flexible to work eventually on weekends and / or evenings during peak events.
• Previous Program Manager experience.
• Bachelor Degree in Logistics, admin or engineering.
• Fluency in English to speak with stakeholders outside of the country.

This role is hybrid; applicants should expect to work some days at home, others at field or visiting Amazon's facilities.

Work journal it's 6 days per week with availability to role shifts.

Applicants must consider that occasionally some work will be required during weekends or holidays depending on business requirements due to high seasons.

Key Job Responsibilities

• Ensure to remain customer obsessed.
• Operative discipline monitoring key processes at daily, weekly or monthly cadence.
• Tracking of goals and tasks to guarantee the overall success of the DSP processes.
• Basic Diving Deep capability to determine first level root causes.
• Ability to manage and populate performance reports and dashboards for key metrics.
• Submit SIMs or TTs when needed.
• Provide and delegate task to team.
• Team management and project control.
• Performance Tracking for 3P suppliers.
• Must be flexible to work eventually on weekends and / or evenings during peak events.
• Previous Program Manager experience.
• Bachelor Degree in Logistics, admin or engineering.
• Fluency in English to speak with stakeholders outside of the country.