Campaing Delivery Jr Analyst

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global banking and financial services provider is looking for a candidate to join their Global Service Center in Mexico City. The role involves executing and managing marketing campaigns with a focus on CRM systems. The ideal candidate will have a minimum of 1.5 years of relevant experience, strong problem-solving abilities, proficiency in languages such as SAS, SQL, and Python, and excellent communication skills in English. HSBC promotes a culture of well-being and inclusivity, offering an exceptional benefits package.

Servicios

Greater number of paid leave days

Flexible working options

Opportunities for professional development

Formación

• At least 1.5 years of experience executing campaigns.
• Strong communication skills in English are mandatory.
• Financial Industry knowledge is a plus.

Responsabilidades

• Understand and improve CRM workflows.
• Maintain cross-channel lifecycle campaigns.
• Manage technical aspects of marketing systems.
• Establish processes for best practices.

Conocimientos

Problem-solving skills

Customer service skills

Interpersonal skills

Verbal communication in English

Herramientas

CRM Microsoft Dynamics

Adobe Suite

Salesforce Marketing Cloud

Pega Campaign system

SAS

SQL

Python

Descripción del empleo

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

This role is expected to code and configure quality campaign executions, across firmly established service offerings & Communication Delivery’s with an advance Financial Industry business knowledge & understanding. It is necessary in this position a extended capability to exchange requirements with Data Management Team & Infrastructure and Analysis/Consulting. The role also involves adopting standard practices across the vertical and reduce cost within Global Functions, Global Businesses and Regions by improving efficiencies using standard processes and common toolsets.

Impact on the Business/Function

• Understand, maintain, and improve CRM workflows and system processes.
• Maintain cross-channel lifecycle campaigns / journeys and perform on-going CRM campaign.
• Manage technical aspects of key marketing systems (marketing automation) used to generate, distribute, and report on leads.
• Establish and maintain scalable processes that ensure best practices in campaign and lead management.
• Develop retail banking business knowledge using strong technical skills
• The role holder will be expected to be responsible for thorough Quality Check (QC) of their own deliverables, and follow the QC procedures as laid down by their line managers (PROCESS)
• To be able to work with close supervision.
• The role holder shall be expected to solve simple technical/business problems on his/her own without involving his/her line manager.
• Works smoothly within the team and supports other co-workers.
• In this role, the job holder will be under the full supervision and will undergo on the job training, however it is vital that the person in this role is able to learn new tasks very quickly.

Adherence to Standard Procedures & Governance practices

• At least, 1.5 years of experience executing campaigns
• Financial Industry knowledge is a plus.
• Very strong verbal and written English communication skills
• Problem solving skills, customer service and interpersonal skills.
• Experience on CRM Microsoft Dynamics, Adobe suite, Salesforce Marketing Cloud and Pega Campaign system is a plus.
• Code & programming on SAS, SQL, Phyton is required
• Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
• At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
• HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.