Campaing Delivery Jr Analyst

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is seeking a candidate for a marketing role requiring CRM management and technical proficiency in SAS, SQL, and Python. Candidates should have at least 1.5 years of experience executing campaigns and possess strong communication and problem-solving skills. This role offers extensive training and developmental opportunities within a supportive environment that values diversity and inclusion.

Servicios

Generous paid leave package

Professional development opportunities

Flexible working environment

Formación

• At least 1.5 years of experience executing campaigns.
• Financial Industry knowledge is a plus.
• Experience with technical problem-solving.

Responsabilidades

• Understand and improve CRM workflows and system processes.
• Manage cross-channel lifecycle campaigns.
• Perform campaign analysis and reporting.

Conocimientos

Problem solving skills

Customer service skills

Interpersonal skills

Strong verbal and written English communication

Herramientas

CRM Microsoft Dynamics

Salesforce Marketing Cloud

Pega Campaign system

Adobe suite

SAS

SQL

Python

Descripción del empleo

Overview

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

This role is expected to code and configure quality campaign executions, across firmly established service offerings & Communication Delivery’s with an advance Financial Industry business knowledge & understanding. It is necessary in this position a extended capability to exchange requirements with Data Management Team & Infrastructure and Analysis/Consulting. The role also involves adopting standard practices across the vertical and reduce cost within Global Functions, Global Businesses and Regions by improving efficiencies using standard processes and common toolsets.

Impact on the Business/Function

• Understand, maintain, and improve CRM workflows and system processes.
• Maintain cross-channel lifecycle campaigns / journeys and perform on-going CRM campaign.
• Manage technical aspects of key marketing systems (marketing automation) used to generate, distribute, and report on leads.
• Establish and maintain scalable processes that ensure best practices in campaign and lead management.
• Develop retail banking business knowledge using strong technical skills
• The role holder will be expected to be responsible for thorough Quality Check (QC) of their own deliverables, and follow the QC procedures as laid down by their line managers (PROCESS)
• To be able to work with close supervision.
• The role holder shall be expected to solve simple technical/business problems on his/her own without involving his/her line manager.
• Works smoothly within the team and supports other co-workers.
• In this role, the job holder will be under the full supervision and will undergo on the job training, however it is vital that the person in this role is able to learn new tasks very quickly.

Adherence to Standard Procedures & Governance practices

• At least, 1.5 years of experience executing campaigns
• Financial Industry knowledge is a plus.
• Very strong verbal and written English communication skills
• Problem solving skills, customer service and interpersonal skills.
• Experience on CRM Microsoft Dynamics, Adobe suite, Salesforce Marketing Cloud and Pega Campaign system is a plus.
• Code & programming on SAS, SQL, Phyton is required

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.