Campaign Delivery Manager

Novartis; Ciudad de México; Presencial; MXN 70,000 - 90,000; Jornada completa

Descripción de la vacante

A leading pharmaceutical company in Mexico City seeks a Campaign Delivery Manager to oversee campaign operations, serving as the primary contact for brand teams. The ideal candidate should have 7+ years of experience in SFMC Campaign Execution and Operations, with strong project management skills and a solid understanding of marketing automation tools. This role requires excellent communication and analytical skills, as well as familiarity with industry regulations. A competitive salary and benefits are offered.

Formación

• 7+ years of experience in SFMC Campaign Execution and Operations.
• Hands-on experience with the SFMC Platform and Email Specialist Certification.
• Good understanding of the pharmaceutical commercial data landscape.

Responsabilidades

• Act as primary contact for brand teams and business stakeholders.
• Manage daily operations to ensure campaign success.
• Coordinate campaign metadata creation and review.

Conocimientos

Project management skills

Excellent communication skills

Analytical skills

Digital marketing expertise

Proficiency in marketing automation tools

Educación

BTech / Masters in Technology or MBA

Herramientas

SFMC Platform

GDPR compliance

Descripción del empleo

Job Description Summary

The Campaign Delivery Manager serves as a single point of contact for assigned brand teams and drives campaign operations. This role is accountable for ensuring all campaigns are designed, planned and delivered as per brand expectations. This role works with Digital Production Managers in ensuring all campaign information is captured and is responsible for campaign calendar and delivery.

Job Description

Key Responsibilities / Major Accountabilities:

• Primary point of contact for XM/AOR, Digital Production Managers and other business stakeholders.
• Provide process management expertise to ensure the success of daily operations.
• Collaborate closely with the Digital Production Manager to ensure high-quality asset handoff from AORs, internal campaign sign-off, and effective timeline management.
• Coordinate Metadata creation and review business logic for campaigns in close collaboration with Solution Architect.
• Oversee the development of email build proofs and conduct operational calls to share performance and forecasts with Digital Production Managers.
• Collaborate on end‑to‑end testing and prepare performance reports.
• Proactively communicate any challenges and risks to brand teams.
• Update forecast and campaign volume dashboards on a weekly basis.

Education

• BTech / Masters in Technology or Masters in Business Administration (Graduation in Marketing, Data Science, or related field may also be beneficial).

Experience

• Overall 7+ years of experience in SFMC Campaign Execution and Operations (Proven track record of successful email marketing campaign management). Hands‑on experience in SFMC Platform with Email Specialist Certification as mandatory.
• Good understanding of pharmaceutical commercial data landscape and commercial processes – experience with healthcare or life sciences industry standards and regulations, such as HIPAA compliance.

Skills & Qualifications

• Understanding complexity of integrated working in a matrix and geographically dispersed environment. Strong project management skills, ideally with PMP or similar certification.
• Excellent communication and collaboration skills.
• Proficiency in marketing automation tools and analytics platforms. Familiarity with GDPR and other data protection regulations.
• Strong problem‑solving and analytical skills.
• Experience with campaign optimization techniques.
• Ability to work under tight deadlines and manage multiple projects simultaneously.
• Familiarity with and adaptability to new‑generation technologies and trends (GenAI and Agentic AI) is an added advantage.

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross‑Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model