Call Center - Trabaja 5 Horas Diarias

Buscojobs México; Nuevo León; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading job platform in Mexico is seeking a Customer Support Specialist to provide technical assistance. The ideal candidate will have strong communication skills, proficiency in English, and experience in customer support within technical fields. This role is fully remote and offers competitive benefits including flexible schedules and health insurance.

Servicios

Salary increases

Sick days

Flexible hours

Health insurance

Life insurance

Mental health support

Formación

• Experience as a Customer Support Specialist or similar role.
• Highly proficient in spoken and written English.
• Proactive with strong communication skills.

Responsabilidades

• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure their technical issues are resolved.

Conocimientos

Customer service principles

Proficiency in English

Critical thinking

Effective listening

Problem-solving

Strong organizational skills

Educación

Engineering Degree or Certificate

Herramientas

PC and Mac systems

Microsoft Office Suite

Descripción del empleo

We have an incredible opportunity for a Customer Support Specialist

Responsibilities

• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.

Requirements

• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking skills.
• Effective listening skills.
• Proactive.
• Patience when handling tough cases.
• Multi-tasking capabilities.
• Excellent communication and problem-solving skills.
• Strong organizational skills.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $10,000.00 - $12,000.00 al mes

Beneficios

• Aumentos salariales
• Días por enfermedad
• Horarios flexibles
• Opción a contrato indefinido
• Programa de referidos
• Seguro de gastos médicos mayores
• Seguro dental
• Seguro de vida
• Trabajo desde casa
• Vales de despensa

Lugar de trabajo: Empleo remoto

SUMMARY

Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position is responsible for providing technical assistance to Carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are vital to this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical assistance applicable to a wide array of CAREL products directly to our customer base, consisting of OEM partners, re-sellers, field technicians, and end users.
• Effectively address, resolve, and document customer complaints directed toward CAREL products, services, and customer commitments.
• Evaluate products returned to CAREL as defective to determine failure mode and complete the necessary documentation.
• Participate as needed in core teams assigned to develop, launch, and support new products and revisions to existing products.

QUALIFICATIONS

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Mechanical, Mecatronic, Electronic Engineering Degree / Associates Degree and/or Certificate from an accredited technical school, or equivalent experience. Customer service / support experience in HVAC, refrigeration systems, or related technical field desired.

LANGUAGE SKILLS

Strong written and verbal English communication skills are required

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

The ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. A high degree of technical aptitude is required

CERTIFICATES, LICENSES, REGISTRATIONS

Current valid driver’s license and good driving record. Any HVAC/R, or ASHRAE certifications or registrations a plus.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls and to climb or balance. The employee is occasionally required to walk, reach with hands and arms; stoop, kneel, or crouch; and talk or hear. The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
• Practical skills and knowledge of electronics as applicable to the HVAC, refrigeration, and climate control industries.
• Practical skills and knowledge of electrical circuits as applicable to the HVAC, refrigeration, and climate control industries.
• Practical skills and knowledge of mechanical and pneumatic systems as applicable to the HVAC, refrigeration, and climate control industries.
• Experienced communication, customer relationship skills.
• Ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee must be able to work in a state of constant alertness and in a safe manner.

The noise level in the work environment is usually moderate.

Typical office setting

Up to 20% Travel

Carel is an equal opportunity employer.

Customer Support Supervisor

Hoy

WHAT IS YOUR ROLE

As the Shift Lead, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of a team member, as well as coordinate with clients from time to time. You will also be working with the Client Experience Manager and the People Experience Team to identify growth and development opportunities for the team members.

WHAT YOU WILL DO

People Development

• Perform QA and deliver reports to identify team member effectiveness based on identified key performance metrics
• Improve training effectiveness by developing new approaches and techniques
• Identify growth and development opportunities for team members to enable career progression and self-development
• Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Biannual Performance Appraisals
• Help in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be

Team Management

• Monitor attendance and people concerns of all team members, coordinating closely with the PX Team for disciplinary cases
• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets through

Internal Coordination

• Work with the PX Team to make recommendations for their team members’ career path, and assist in making a comprehensive training plan for them
• Relay consistent issues to Client Experience Manager in a timely and efficient manner

External Communications

• Collaborate with the Client in implementing and creating processes for NBC News Group Customer Care
• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager
• Work closely with the Client to understand each product and the layered reasons behind what issues exist and why
• Keep the Client informed of the customer sentiment and trends around new and/or common issues
• Provide daily/weekly/monthly report to the Client on customer issues and team member performance
• Participate in the Weekly Leads Meeting with the Client to create best practices in communicating with customers

REQUIREMENTS

YOU HAVE

• Bachelor’s/College degree in a relevant discipline you’re passionate about!
• Two to three years of supervisory experience in a related field
• Experience in implementing a new campaign
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to customers with diverse backgrounds

GOOD TO HAVE:

• Experience in working at a news organization and using Zendesk as a customer support tool

Benefits

• All law benefits
• 12 PTOS
• Life insurance
• Health insurance
• Mental health support
• Career path within the company

Operational Customer Support

Hoy

SUMMARY

The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing and developing supply chain solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for fully understanding the logistics planning functions in the TMS in order to assist SCM/AM teams in afterhours performance for their customer
• Coordinate adjustments to the plan
• Communicate customer adjustments internally at ProTrans
• Responsible for entering bid requests as necessary to accommodate the plan and adjustments to the plan
• Responsible for ensuring unplanned requests are handled for the customer
• Responsible for arranging support on expedite shipment needs of the customer
• Monitor Network Performance
• Responsible for escalating service level issues to Operations Staff.
• Customer Maintenance/Single Point of Contact
• Drive Supplier and Service Provider compliance by assisting in communication
• Work in conjunction with After Hours operations and customer service to handle complaints and ensure support plans are.

Job Qualifications

- Must have excellent communication skills - Spanish and English preferred.

- Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)

- Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities

- Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with customer issues.

- Proven experience and ability to be a problem solver.

- Good customer relations skills and ability to communicate professionally and effectively with all management levels

- 1-3 years of industry experience

protrans

lunes a viernes de 17:00 a 02:00 horas

Customer Support Specialist I

Hoy

ABOUT THE ROLE

Uber Freight is looking for experienced customer service professionals with a background in transportation management, supply chain and/or logistics. Our specialists will manage transportation functions to ensure daily contact with carriers, receivers, and shippers to obtain updates status for pickup and delivery appointments of tendered loads; continuously monitoring of freight to ensure on time pickup and delivery of freight, will be responsible for notifying involved parties of any service failure while maintaining customer satisfaction.

ESSENTIAL FUNCTIONS AND TASKS

• Constant monitoring of account search to ensure all appointments are scheduled in a timely manner and with as much attention to detail as possible.
• Communicates issues clearly with operational team members and takes required action to achieve positive outcomes.
• Maintains in-depth knowledge of client’s expectations and builds rapport with customers.
• Ensures risk management for human error by working with undivided attention.

KNOWLEDGE AND EXPERTISE

• English proficient, both written and spoken.
• Recognizes importance of prioritizing, works proactively to achieve both customer and his/her organizational goals.
• Ability to anticipate and resolve problems using root cause analysis to prevent recurrence.
• Transportation knowledge including US geography, military times.

SKILLS

• Service Orientation
• Excellent people skills, communication skills and organization skills are critical to success
• Strong customer service skills.
• The ability to work in a team environment.
• Strong multitasking skills.
• Strong sense of urgency and capable of working under pressure.
• Advanced communicational skills, builds rapport.
• Forward thinking, ability to envision and implement new concepts/strategies.

EDUCATION

• Bachelor’s degree or equivalent in Administration, Business or related.
• One year of experience or more in logistics.

Customer Support Specialist II

Hoy

Primary Job Accountabilities

• Manage day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestics shipments, while negotiating competitive rates for those shipments.
• Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.
• Proactive market analysis daily to prevent service failure.
• Customer Relationship-Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
• Constant internal communication with team members and CSRs.
• Carrier Relationship-Productive develop and maintain carrier relationship, cover loads, handling, and management of difficult situations, etc.
• Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.
• Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies, automation objectives, expedite decisions and cost, etc.
• Documents retrieval and uploading documents accordingly, such as PODs, BOLs, Lumpers, Invoices etc.

Essential Functions and Tasks

• Secure capacity for loads.
• Leverage carrier communication to influence capacity awards during tight markets.
• Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
• Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.
• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
• Correspond with customer and carrier regarding detention information.
• Communicate and gain approval for expedite shipments.
• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
• Negotiate with carrier and customer for spot shipments
• Lead training sessions for Carrier Contacts as necessary on Carrier Portal
• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
• Demonstrate ownership of assigned segments of business.
• Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
• Set-up new Receivers, vendors and suppliers
• Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc.)
• Utilize TMS to actively manage on-time performance and automation objectives
• Negotiate with carrier and customer for spot shipments
• Assist in onboarding process to operations
• Train carriers for operation purposes and implementation calls
• Identify and resolve the root and cause of financials discrepancies in TMS financials.
• Create SOPs and IOPs

Knowledge and Expertise

• Working Knowledge and Utilization of the TMS.
• Knowledge of Microsoft Tools
• Knowledge of the Customer's Business
• Transplace Expertise
• Geographical Expertise
• Logistics Expertise

Competencies

• Adaptability/Flexibility
• Amicable and Trustworthy
• Analytical
• Sense of Urgency

Customer Support Specialist II (Continued)

Hoy

Primary Job Accountabilities

• Same as above responsibilities for booking, shipping, tracking, and billing with emphasis on performance and escalation.