Call Center

Cbr Ingenieria; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading Customer Service firm seeks a Customer Support Specialist to provide remote support in Mexico. The successful candidate will assist employees via phone and email with payroll-related inquiries and require strong communication and problem-solving skills, as well as fluency in both English and Spanish. The role offers a full-time position with competitive compensation and the opportunity for career growth within the organization.

Servicios

Medical, dental, and vision insurance

Short-term and long-term disability

Paid time off and sick leave

Formación

• 1+ years of experience in a customer service or call center environment.
• Fluent in English and Spanish (written and verbal).
• Strong patience, empathy, and urgency when resolving customer issues.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service

Bilingual (English and Spanish)

Problem-solving

Educación

Bachelor’s degree in Business or related field

Herramientas

CRM Software (Salesforce preferred)

Microsoft Office Suite

Descripción del empleo

Skills: Banking, financial, customer service, call center

Experience: 3 Years

Onsite role and Full time

We at Coforge are hiring Banking call center agent with the following skillset:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned).
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements:

• 6-9 months of call center experience.
• Fluent in English (B2+ to C1 level).
• Must reside within 1.5 hours of the site.
• Comfortable with 10-hour shifts.
• Strong customer service, communication, and problem‑solving skills.
• Ability to follow client systems, policies, and compliance standards.

Software CRM (Customer Relationship Management).

Customer Support Specialist (Fully Remote – Mexico)

Type: Permanent

Location: Fully Remote in Mexico (supporting North York, ON)

Hours: Must be available for 8‑hour shifts between 8:00 AM – 8:00 PM EST

Salary Band: 148,200 – 222,200 MXN annually

Additional Info: $17,000 CAD monthly

About the Role

Insight Global is partnering with a major HCM industry leader to hire Customer Support Specialists across Mexico. In this role, you'll support employees via phone and email on payroll‑related inquiries. We’re looking for service‑driven individuals who can communicate clearly, stay patient, and act with urgency.

If you’re bilingual, customer‑focused, and looking for a long‑term remote opportunity with an enterprise organization — this is for you.

Required Skills & Experience

• 1+ year of experience in a customer service or call center environment
• Fluent Spanish & English (written and verbal)
• Strong patience, empathy, and urgency when resolving customer issues
• Proficiency with Microsoft Office Suite

What You’ll Do

• Provide phone and email support to employees regarding payroll inquiries
• Deliver exceptional customer service while troubleshooting issues
• Use internal tools, systems, and process knowledge to resolve cases
• Document interactions accurately and maintain service quality standards

Company Overview – Adlecta

Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high‑performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support their growth and operations.

We are hiring on behalf of Dysolve, a U.S.-based, technology‑driven company operating at the intersection of education and healthcare. Dysolve leverages advanced AI solutions to support individuals facing complex and debilitating disorders through innovative, evidence‑based approaches.

This role offers a unique opportunity to work within a mission‑driven education and healthcare environment while being employed and supported by Adlecta’s global team.

Role Overview – Customer Support Manager

The Customer Support Manager is responsible for leading, developing, and overseeing the customer support function supporting Dysolve. This role ensures that customer support agents deliver exceptional, compliant, and empathetic service across all communication channels while meeting quality, performance, sales, retention, and insight‑gathering objectives.

The manager acts as a key link between frontline support agents, Adlecta leadership, and Dysolve stakeholders, ensuring consistency, scalability, continuous improvement of customer experience operations, and effective collection of customer feedback to inform marketing research and product development.

Work Schedule & Location

• Full‑time, remote position
• Monday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET)
• Must be available to work during U.S. business hours

Key Responsibilities – Team Leadership & Performance

• Lead, coach, and manage a team of Customer Experience Specialists
• Oversee onboarding, training, and continuous development of support agents
• Monitor individual and team KPIs, including CSAT, response times, resolution rates, sales, retention, and feedback collection metrics
• Conduct regular performance reviews, feedback sessions, and improvement plansFoster a culture of empathy, accountability, precision, and professionalism

Operations & Quality Assurance

• Ensure all customer interactions strictly follow approved scripts, policies, procedures, and compliance standards
• Review calls, emails, chats, and CRM records to ensure accuracy, tone, and adherence to guidelines
• Support agents in handling complex, sensitive, or escalated customer cases
• Identify recurring issues, quality gaps, or training needs and implement corrective actions
• Ensure complete, accurate, and timely documentation in Salesforce and related systems

Customer Feedback, Insights & Research

• Establish clear processes for customer support agents to actively gather, document, and categorize customer feedback during interactions
• Ensure customer insights related to user experience, objections, unmet needs, and feature requests are consistently captured
• Collaborate with marketing and product teams to transform customer feedback into actionable insights for marketing research, messaging refinement, and product improvement
• Address gaps where feedback collection has been previously underutilized or neglected, ensuring it becomes a core responsibility of the support function

Process Improvement & Reporting

• Continuously improve support workflows, escalation paths, QA processes, and internal documentation
• Collaborate with Adlecta leadership and Dysolve teams to refine KPIs and SLAs
• Prepare and present regular performance, quality, retention, and customer insight reports
• Act as the voice of the customer by sharing trends, pain points, and improvement opportunities with cross‑functional teams

Customer Experience & Retention

• Ensure high‑quality handling of technical, billing, service, and account‑related issues
• Guide agents in applying retention strategies and approved incentives when appropriate
• Maintain the highest standards of confidentiality, data security, and precision of language in a regulated environment
• Ensure consistent, empathetic, and professional communication across all customer touchpoints

Requirements

• Proven experience as a Customer Support Manager, Team Lead, or Supervisor
• Strong background in customer service, support operations, sales, retention, or customer experience management
• Native‑level English (spoken and written)
• Experience using CRM systems (Salesforce preferred) and customer support tools (e.g., TalkDesk or similar)
• Strong leadership, coaching, and conflict‑resolution skills
• Highly organized, detail‑oriented, and process‑driven
• Ability to work in sensitive, compliance‑focused environments such as education or healthcare
• Analytical mindset with the ability to leverage data and KPIs to drive performance and improvements
• Comfortable working in a fast‑paced, evolving environment

Nice to Have

• Experience in education, healthcare, mental health, or other regulated industries
• Experience building or scaling customer support teams
• Experience creating SOPs, QA frameworks, feedback loops, or training programs
• Experience working with remote or international teams

Why Join Adlecta

• Global Exposure – Work with international clients across education and healthcare while being part of a growing global BPO organization
• Stability & Support – Be employed by Adlecta, with structured HR, operational, and leadership support
• Meaningful Work – Contribute directly to Dysolve’s mission of improving lives through education‑ and healthcare‑driven AI solutions
• Career Growth – Strong performers can grow into senior leadership, operations, or multi‑client management roles
• Professional Development – Gain hands‑on experience in customer experience leadership, regulated industries, compliance, and customer insights strategy

At Adlecta, we don’t just place talent — we build long‑term partnerships with our clients and empower our people to grow.

Impact Advisors is a USA‑based healthcare technology company specializing in staff augmentation services for medical practices, hospitals and health systems in the United States. At Impact Advisors, our team comes first—we are dedicated to fostering professional and personal growth for every employee. We provide opportunities for skill enhancement, continued education, and career advancement, all while increasing your earning potential. Our supportive training programs and guidance reflect our commitment to your success. At Impact Advisors, we’re offering careers, not just jobs.

Job Description and Responsibilities – Application Support Analyst

As an Application Support Analyst, you will be responsible for ensuring the smooth operation and optimal performance of applications within the EPIC Electronic Health Record (EHR) system. Your role will involve:

• Providing top‑tier customer service to end users and stakeholders of the EMR system
• Designing, building, and testing application functions while minimizing errors
• Meeting or exceeding service‑level agreements (SLAs) to avoid contractual penalties
• Ensuring all ticket documentation adheres to company standards
• Offering training and guidance to end users on how to navigate and utilize Epic software effectively
• Analyzing workflows to identify areas for improvement and implementing streamlined solutions
• Maintaining and updating the Epic system to ensure its continued efficiency and reliability
• Collaborating with IT teams and other stakeholders to integrate Epic with other systems seamlessly
• Assisting in data analysis and reporting to aid clinical and administrative decision‑making

Qualifications

• Bilingual proficiency (English/Spanish) with experience in communicating fluently in English
• 2–5 years of customer service or support experience
• Strong technical aptitude and skills
• Excellent communication and interpersonal abilities
• Proven problem‑solving and analytical skills
• Ability to work independently and collaboratively within a team
• Attention to detail and a commitment to meeting deadlines
• Ability to adhere to established processes and resolutions

Preferred Skills

• Prior experience with Electronic Health Records (EHR) systems
• Familiarity with healthcare and/or technology industries

Education

• Bachelor’s degree required, IT or related experience

What Impact Advisors Offers

• Company‑paid holidays

Job Type

• Full‑time, on‑site position
• Monday to Friday, 7:00 AM to 4:00 PM

Job Type: Full‑time

Customer Service Specialist – Ayer

Required Skills & Experience

• 1+ years of experience working in customer service/call center environment
• Strong Spanish and English communication skills – both written and verbal
• Ability to be patient, empathetic, and act urgently to resolve customer‑centric matters
• Computer proficiency with MS Suite

Nice to Have Skills & Experience

• Experience working for large enterprise

Job Description

Insight Global is looking for Customer Support Specialists to join a large HCM client on a permanent basis in Mexico. In this role the candidate will be responsible for providing support via phone call and email to customer employees for any payroll related issues. Previous experience working in customer service and strong communication skills/soft skills are essential to succeed in this role. Please note must be available between working hours of 8 am to 8 pm EST for 8 hour shifts.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short‑term and long‑term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.

iDriveYourCar offers professional chauffeurs on demand, serving over 10,000 corporate and individual clients for more than a decade. Our selectively recruited and extensively screened drivers have been consistently vetted through positive client reviews. Our service provides first‑class transportation at a fraction of the cost of limos and ride‑shares.

Role Description – Customer Service Representative

This is a full‑time remote role for a Customer Service Representative. The Customer Service Representative will handle day‑to‑day tasks, including responding to customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves managing communication with clients via phone, email, and chat, addressing any concerns or questions, and coordinating with drivers to ensure successful ride experiences.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• FLUENT/NATIVE ENGLISH
• Experience in enhancing Customer Experience
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using technology and CRM software
• Problem‑solving and conflict resolution skills
• Previous experience in the transportation or service industry is a plus
• High school diploma or equivalent; additional qualifications are beneficial
• Recruit, hire, train, and lead the local customer support team. Create customer‑facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.
• Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non‑standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team.
• Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality.
• Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements.
• Act as the primary owner for all escalated customer complaints.

Qualifications

• 4+ years of experience in customer service management, ideally in the financial services or microfinance industry.
• Experience leading a team, preferably in a fast‑paced environment.
• Excellent leadership, communication, and interpersonal skills. Strong problem‑solving and conflict resolution abilities.
• Proficiency with customer service management software and CRM systems.
• Ability to analyze data and derive actionable insights from customer feedback and service metrics.
• Bachelor’s degree in Business, Finance, Communications, or a related field. (Relevant work experience may substitute for formal education).