Bpo Quality Team Lead

Taskus; Puebla de Zaragoza; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading digital services provider in Puebla is looking for a BPO Quality Analyst Supervisor to manage Client Analysts and uphold quality standards. The role involves conducting audits and collaborating with teams to improve operational processes. Candidates should have strong management skills, experience in call center campaigns, and proficiency in tools like Excel. This position offers the chance to contribute to operational excellence in a dynamic environment.

Formación

• Proven experience in managing teams within a BPO environment.
• Familiarity with quality assurance practices in service delivery.

Responsabilidades

• Supervise Client Analysts to uphold quality standards.
• Conduct regular audits to assess performance.
• Collaborate with various departments to enhance operational processes.

Conocimientos

Strong management skills

Experience in call center campaigns

Proficiency in analysis tools like Excel

Descripción del empleo

A leading digital services provider in Puebla seeks a BPO Quality Analyst Supervisor to lead a team focused on quality standards and continuous improvement.

Responsibilities include supervising Client Analysts, conducting audits, and collaborating across departments to enhance processes.

Ideal candidates possess strong management skills, experience in call center campaigns, and proficiency in analysis tools like Excel.

Join us and help shape our operational excellence in a dynamic environment.