Bilingual Tech Support Engineer (EN/PT) – Onsite Guadalajara

TeamViewer GmbH; Región Centro; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A leading remote connectivity software company seeks a Technical Support Engineer in Guadalajara, Mexico. Candidates must be fluent in English and Portuguese and possess strong technical knowledge across various operating systems. The role involves supporting customers with technical issues, managing support cases, and collaborating with the product development team. This is an on-site position offering health benefits and a dynamic work environment.

Servicios

Health Benefits: major medical expenses services / Life insurance

Parking at the Midtown Plaza

Quarterly team building events

Snacks and soft drinks

Occasionally free lunches

Open door policy and business casual dress code

Formación

• 1-2 years of experience in technical customer support.
• Ability to work on-site in office in Guadalajara, Mexico.

Responsabilidades

• Support and advise customers with technical issues over the phone or email.
• Manage second-level support cases and solve customer issues.
• Collaborate with product development for third-level support cases.

Conocimientos

Business level fluency of English

Business level fluency of Portuguese

Strong communication skills

Technical knowledge of operating systems

Educación

Degree in computer science or related field

Herramientas

Windows®

Mac OS X®

Linux®

iOS®

Android®

Descripción del empleo

A leading remote connectivity software company seeks a Technical Support Engineer in Guadalajara, Mexico. Candidates must be fluent in English and Portuguese and possess strong technical knowledge across various operating systems. The role involves supporting customers with technical issues, managing support cases, and collaborating with the product development team. This is an on-site position offering health benefits and a dynamic work environment.