Bilingual Reservations Agent – Luxury Hospitality

Four Seasons Hotels and Resorts; Baja California Sur; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A renowned luxury hotel brand is seeking a Reservations Agent in Baja California Sur to ensure maximum guest satisfaction through effective communication and reservation management. The ideal candidate will have fluency in Spanish and English, and prior experience with hotel reservation systems. Join us to contribute to creating exceptional guest experiences while enjoying benefits like competitive compensation, shuttle services, and training opportunities.

Servicios

Highly competitive salaries

Annual incentive plan

Complimentary dry cleaning for uniforms

In-house training workshops

Employee recognition awards

Formación

• Minimum of two years in reservations area or guest relations is required.
• Two years' experience in a luxury hotel environment is considered an asset.

Responsabilidades

• Ensure maximum guest satisfaction by responding to emails and phone calls.
• Create requested reservations via phone or email.
• Assist in inquiries related to hotel services.

Conocimientos

Fluency in Spanish

Fluency in English

Attention to detail

Guest centricity

Herramientas

Opera

Golden System

Descripción del empleo

A renowned luxury hotel brand is seeking a Reservations Agent in Baja California Sur to ensure maximum guest satisfaction through effective communication and reservation management. The ideal candidate will have fluency in Spanish and English, and prior experience with hotel reservation systems. Join us to contribute to creating exceptional guest experiences while enjoying benefits like competitive compensation, shuttle services, and training opportunities.