Bilingual Medical Virtual Assistant

OutSta; Ciudad de México; Híbrido; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A law firm is seeking a highly organized Medical Virtual Assistant to support their Personal Injury legal team. This remote full-time position involves managing medical documentation, communicating with healthcare providers, and ensuring timely access to records. Qualified candidates will have a bachelor's degree or certification in healthcare/administration, experience in medical records and billing, and strong communication skills. Proficiency in document management systems and bilingual capabilities (English/Spanish) are preferred.

Formación

• 1-2 years of experience in medical records, billing, or legal support.
• Familiarity with personal injury case workflows and terminology is a plus.

Responsabilidades

• Request, track, and organize medical records and billing statements.
• Maintain logs of treatment timelines and outstanding records.
• Liaise with medical offices for pending requests.
• Review and summarize medical bills for attorney review.
• Monitor ongoing medical care for clients and update case files.
• Draft emails and assist with medical documentation.
• Ensure compliance with HIPAA and firm protocols.

Conocimientos

Medical records handling

Billing coordination

Strong written and verbal communication skills

Document management systems proficiency

Bilingual (English/Spanish)

Educación

Bachelor’s degree or relevant healthcare/administrative certification

Descripción del empleo

🩺 Job Description: Medical Virtual Assistant – Personal Injury Law Firm

Position: Medical Virtual Assistant
Location: Remote
Employment Type: Full-Time
Department: Legal Support – Personal Injury Division

✨ About the Role

We are seeking a highly organized and detail-oriented Medical Virtual Assistant to support our Personal Injury legal team. This role is critical in managing medical documentation, coordinating with healthcare providers, and ensuring timely access to records that support our clients’ cases. The ideal candidate will have experience in medical records handling, billing coordination, and administrative support within legal or healthcare settings.

🛠️ Key Responsibilities

• 📑 Records Management: Request, track, and organize medical records, billing statements, and treatment summaries from hospitals, clinics, and providers.
• 🗂️ Documentation Oversight: Maintain accurate logs of treatment timelines, provider contacts, and outstanding records.
• 📞 Provider Communication: Liaise with medical offices to follow up on pending requests, clarify billing details, and confirm treatment dates.
• 🧾 Billing Coordination: Review and summarize medical bills for attorney review, flag discrepancies, and ensure completeness.
• 📅 Treatment Tracking: Monitor ongoing medical care for clients, update case files with new appointments, procedures, and recovery notes.
• 📧 Administrative Support: Draft emails, manage intake forms, and assist with organizing case-related medical documentation.
• 🧠 Confidentiality & Compliance: Ensure all communications and records are handled in compliance with HIPAA and firm protocols.

📚 Qualifications

• Bachelor’s degree or relevant healthcare/administrative certification preferred.
• Minimum 1–2 years of experience in medical records, billing, or legal support.
• Familiarity with personal injury case workflows and terminology is a plus.
• Strong written and verbal communication skills.
• Proficiency in document management systems and secure communication platforms.
• Bilingual (English/Spanish)