Bilingual Level 1 Tech Support Specialist (EN/ES)

March Networks Corporation; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Level 1 Technical Support Specialist to join their team in Mexico City. The role requires providing technical support to customers, excellent communication in English and Spanish, and solid troubleshooting skills. The ideal candidate will have a background in engineering or technology, and experience in the security industry. Join us to advance your career in a collaborative environment.

Formación

• Minimum 1 to 2 years of relevant work experience.
• Proven customer service and business acumen.
• Prior experience in the security industry.

Responsabilidades

• Provide Level 1 Technical Support to customers.
• Maintain accurate records of all customer communications.
• Perform remote diagnostics and troubleshooting to resolve issues.

Conocimientos

Excellent communication skills in English

Strong analytic and troubleshooting skills

Customer service skills

Ability to adapt to a changing environment

Educación

University Degree in Engineering or Technology

College Diploma

Herramientas

Windows Server

Linux

VMWARE

IP networking

Descripción del empleo

A global technology company is seeking a Level 1 Technical Support Specialist to join their team in Mexico City. The role requires providing technical support to customers, excellent communication in English and Spanish, and solid troubleshooting skills. The ideal candidate will have a background in engineering or technology, and experience in the security industry. Join us to advance your career in a collaborative environment.