Bilingual Customer Service Representative

Con-Tacto; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing FinTech company based in Mexico is seeking talented Customer Service Representatives. In this dynamic role, you will route customer requests using Zendesk, manage a knowledge base, and collaborate with various teams. Candidates should have at least a year of relevant experience, advanced English skills, and a willingness to assist customers. Competitive salary paid in Dollars, with cash incentives and opportunities for growth are offered.

Servicios

Attractive base salary paid in Dollars

Fast growth opportunity

Cash incentives

Permanent home office

Formación

• 1 year of experience in customer support for banking or FinTech.
• Willingness to assist and patience with customers.
• Advanced English in both verbal and written communication.

Responsabilidades

• Route Zendesk tickets and troubleshoot requests.
• Help manage the knowledge base.
• Collaborate with Compliance and IT support teams.

Conocimientos

Customer support experience

Patience with customers

Advanced English (C1)

Ability to answer phone calls

Adaptability in fast-paced environment

Schedule availability

Descripción del empleo

B9 is a young American FinTech who is looking to grow its Mexico operations and is actively looking for talented Customer Service Representatives, who are eager to work hard and grow with us in an exciting and dynamic environment.

What You'll Do

• You will route Zendesk tickets and troubleshoot between departments and have a first look to all customers requests.
• You will help create, develop and manage knowledge base.
• You will collaborate and work closely with Compliance, IT support teams and outsourced call center if needed.
• You won't always have all of the answers, but you won't stop at getting them.

Skills and Experiences that Will Help You Be Great

• 1 year of experience in related field (customer support of banking and FinTech operations).
• Willingness to help and patience with costumers.
• C1 English verbal / written (advanced both verbal and written English).
• Answering phone calls in a timely and friendly manner.
• Fast paced / Dynamic environment.
• Schedule availability.

What We Offer

• Attractive base salary paid in Dollars!
• Fast growth opportunity.
• Cash incentives.
• Permanent home office.
• Salary from $16, per month.