Bilingual Customer Service Agent - Salesforce

Valce Talent Solutions; Región Centro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A customer service firm in Guadalajara, Mexico is hiring a Customer Service Representative. The ideal candidate should have 1-3 years of relevant experience, excellent verbal and written communication skills, and an ability to multi-task. Responsibilities include responding to customer inquiries through multiple channels and managing customer cases in the ticketing system. The firm offers fantastic benefits, including food vouchers and private health insurance from day one. Join the team and promote an inclusive culture within the SaaS industry.

Servicios

Food vouchers

Private health insurance

Stable schedules

Career growth opportunities

Formación

• 1-3 years of relevant work experience preferred.
• Ability to handle customer inquiries effectively through various communication channels.
• Basic knowledge of Portuguese required.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products, pricing, and availability.
• Manage and document customer cases in the ticketing system.

Conocimientos

Excellent phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organizational skills

Problem-solving skills

Educación

Bachelor's degree in business, finances, economics, or related field

Herramientas

SAP

Excel

Outlook

Descripción del empleo

Call Center Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

As a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products.

Joining our team means learning the foundations of our business model, gaining exposure to cross‑functional teams, and developing valuable, transferable skills within the SaaS industry.

What You’ll Do

• Respond to and resolve customer inquiries of varying complexity within established SLAs.
• Deliver a positive, customer‑centric approach to issue resolution.
• Manage and document customer cases, updates, and tasks in our ticketing system.
• Review and process customer forms and documentation.
• Serve as a Subject Matter Expert (SME) for designated products and support processes.
• Collaborate with Product, Customer Success, Account Management, and other internal teams.
• Bring ideas to the table to improve processes and enhance the customer experience.

Job Title: Customer support representative

Job Location: Guadalajara, Mexico

Benefits

• Fantastic benefits from the first day: food vouchers, private health insurance, and more!
• Fully paid Monday to Friday training, earn 100% of your salary from day one!
• Stable schedules. No changing your schedule every two weeks or coming in at different times every day!
• Two days off a week!
• Increase your salary every year according to your performance!

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSer!

Customer Service Representative

Job Summary –

CSR Jr representatives are the front‑line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone‑based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services‑focused companies whose sales are business‑to‑business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in Portuguese is a must and work closely with internal teams to identify system requirements.

Years of experience needed 2–4

Technical Skills:

· Development and support for accounts

· Forecast, update, and follow up with different departments.

· Specialized Supply Chain data management activities

· Manage of SAP/S4-EXCEL-OUTLOOK

· Excellent problem‑solving skills

· High level of attention to detail

Basic Portuguese.

Certifications Needed:

· Bachelor's degree in business, finances, economics, or related field.

Job Title: Customer Service Representative

Job Location: GDL

Job Type: Onsite - Work from office

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Role : Customer Service Representative

Years of Experience : 1+Years

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work