Bilingual Call Center Team Lead – Remote QA & Training

1840 & Company; Corregidora; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in Business Process Outsourcing is seeking a Bi-lingual call center team lead in Querétaro, Mexico. The role involves monitoring agent performance, training employees, and providing floor support. Candidates should have a high school diploma and prior customer service experience. The ideal candidate will demonstrate strong communication skills and the ability to handle stress effectively. This position offers a full-time schedule from Monday to Friday, fostering professional growth and optimal work-life balance.

Formación

• Prior work experience in a customer service role preferred.
• Ability to speak confidently and persuasively with customers.
• Ability to demonstrate professionalism and enthusiasm on each call.

Responsabilidades

• Provide support to agents by answering questions and assisting with calls.
• Monitor agent calls and provide quality assurance evaluations.
• Assist in the training and development of new employees.

Conocimientos

Excellent telephone etiquette

Strong communication skills

Ability to handle stress

Basic computer skills

Accurate spelling and writing skills

Educación

High school diploma or equivalent

Descripción del empleo

A global leader in Business Process Outsourcing is seeking a Bi-lingual call center team lead in Querétaro, Mexico. The role involves monitoring agent performance, training employees, and providing floor support. Candidates should have a high school diploma and prior customer service experience. The ideal candidate will demonstrate strong communication skills and the ability to handle stress effectively. This position offers a full-time schedule from Monday to Friday, fostering professional growth and optimal work-life balance.