Bilingual Call Center Representative - Part Time

Nissan Motors; Aguascalientes; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading automotive company is seeking a Bilingual Call Center Representative in Aguascalientes. The role involves managing inbound calls from customers, resolving inquiries, and maintaining quality standards. Candidates should possess a high school diploma, fluency in English, and excellent communication skills. The company offers career growth opportunities, comprehensive benefits, and support for employee development. Join us to contribute to shaping the future of mobility in a collaborative environment.

Servicios

Career Growth Opportunities

Tuition Reimbursement Programs

Comprehensive Benefits Package

Formación

• High school diploma required.
• Experience in a call center preferred.
• Fluent English is mandatory.

Responsabilidades

• Manage inbound calls from customers and businesses regarding accounts.
• Resolve inquiries and complaints in accordance with company procedures.
• Maintain a Quality Standard with an 85% performance average.
• Proactively resolve customer concerns to minimize callbacks.
• Follow adherence guidelines to achieve a target of 95%.

Conocimientos

Excellent Customer Service Techniques

Fluent English

Communication Skills

Active Listening

Customer Focus

Good Grammar

MS Office Intermediate

Educación

High school diploma

Bachelor's degree (desirable)

Descripción del empleo

Location(s)

Aguascalientes

Job Schedule

Part time Onsite

Education Requirement

High school diploma

Job Overview

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation. We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.

Day in the Life

Responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) regarding any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (including technical support assistance to the NMAC/IFS Website).

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects.
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our Customer’s concerns and prevent any further callbacks.
• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%.

Who We’re Looking For

Required

• Education requirements: High school diploma
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English (Mandatory)
• MS Office Intermediate
• Active Listening
• Customer Focus
• Good Grammar
• Communication Skills
• Ability to perform work onsite at Aguascalientes.

Desired

• Bachelor's degree is a plus.

Benefits

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

EEO Statement: Nissan (NMEX, NE dM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Background Check: By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.

Location Details

Aguascalientes Aguascalientes Mexico