Bilingual Call Center Director: Growth & Strategy (Cancun)

Tambourine; Cancún; Presencial; MXN 1,205,000 - 1,550,000; Jornada completa

Descripción de la vacante

A fast-growing hospitality marketing firm is seeking a Bilingual Call Center Director in Cancun to lead three vertical teams within their contact center. The role requires at least 5 years of call center management experience, with a focus on business growth and operational excellence. Candidates should possess a Bachelor Degree and strong analytical skills. This is an on-site position, and full bilingual proficiency in English and Spanish is required.

Formación

• At least 5 years of experience in call center management.
• Proven track record of leading multi-functional teams.
• 2 years of experience in the Hotel/Hospitality/Travel industry.

Responsabilidades

• Create and implement high-level strategies for business growth.
• Develop key performance goals and manage staff across departments.
• Create and present data-driven reports to executive leadership.

Conocimientos

Call center management

Leadership

Analytical skills

Bilingual (English – Spanish)

Educación

Bachelor Degree

Descripción del empleo

A fast-growing hospitality marketing firm is seeking a Bilingual Call Center Director in Cancun to lead three vertical teams within their contact center. The role requires at least 5 years of call center management experience, with a focus on business growth and operational excellence. Candidates should possess a Bachelor Degree and strong analytical skills. This is an on-site position, and full bilingual proficiency in English and Spanish is required.