Banamex - Analista de datos ATMs

PowerToFly; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa multinacional busca un Ops Support Specialist 5 en Ciudad de México. Esta posición de nivel inicial es responsable de proporcionar servicios de soporte a operaciones, incluyendo la gestión de registros y cuentas. Se requiere experiencia de 2-4 años y conocimientos de Microsoft Office, Excel y SQL. Además, se espera que el candidato tenga habilidades analíticas y comunicación efectiva. Se valorará experiencia en herramientas como Power BI.

Formación

• 2-4 años de experiencia relevante.
• Capacidad para trabajar sin supervisión.
• Conocimientos intermedios de Excel y SQL.

Responsabilidades

• Resolver consultas de clientes y supervisar problemas escalados.
• Facilitar la formación basada en las necesidades del personal.
• Apoyar proyectos de mejora de procesos.

Conocimientos

Microsoft Office

Habilidades analíticas

Comunicación escrita y verbal clara

Pensamiento lógico y analítico

Educación

Licenciatura en Sistemas, Informática, Estadística o Matemáticas

Herramientas

Excel

SQL

Power BI

Descripción del empleo

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Objetivo

Apoyar al análisis, preparación y presentación de datos para generar reportes claros y confiables que respalden la toma de decisiones.

Formación y conocimientos

• Licenciatura tunca o concluida en: Sistemas, Informática, Estadística, Matemáticas o a fin.

Conocimientos intermedios en

• Excel
• SQL
• Manejo de estructura de datos

Deseable

• Conocimiento de Power BI, Tableu o herramientas similares
• Nociones de Phyton

Competencias

• Pensamiento lógico y analítico
• Organización y seguimiento
• Trabajo en equipo
• Actitud de servicio

Actividades

• Extracción de actividades de fuentes definidas
• Generar reportería para la toma de decisiones
• Realizar análisis descriptivos
• Calcular y alimentar indicadores previamente definidos.
• Detectar variaciones o inconsistencias relevantes
• Actualización de dashboards existentes
• Automatizar tareas repetitivas simples

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.