Banamex - Analista de Atención a Clientes - CPAEs virtuales

PowerToFly; Ciudad de México; Presencial; MXN 20,000 - 30,000; Jornada completa

Descripción de la vacante

A leading operations support provider in Mexico City is seeking an Ops Support Specialist 3 for an entry-level position. The ideal candidate will provide critical operations support services and act as a liaison among teams. Responsibilities include documenting processes, identifying process gaps, and ensuring accurate account handling. Candidates must possess strong communication and typing skills, be adaptable to technology, and hold a high school diploma or equivalent. This full-time position requires 100% on-site presence.

Formación

• 1 year of relevant experience is required.
• Consistently demonstrates effective verbal skills.
• Ability to take feedback and improve performance.

Responsabilidades

• Document processes accurately following established procedures.
• Identify and escalate process gaps while offering solutions.
• Support inventory management and workflow as needed.

Conocimientos

Proficient computer and typing skills

Ability to adapt to new technology quickly

Clear and concise communication skills

Ability to work with others

Educación

High School diploma or equivalent

Herramientas

Intermediate Excel (formulas)

Descripción del empleo

Ops Support Specialist 3 – Overview

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Education

• High School diploma or equivalent

Additional Skills

• Contabilidad básica
• Excel intermedio (formulas)
• Trabajo en equipo
• Apertura a la retroalimentación laboral
• Comunicación efectiva
• Experiencia en atención a clientes
• Disponibilidad de horario
• Actividad 100% presencial

Information

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.