B2B Software Support Specialist — Advocate & Educator

MURAL; Monterrey; Presencial; MXN 549,000 - 733,000; Jornada completa

Descripción de la vacante

A collaboration platform company in Monterrey is seeking a Customer Support Representative to engage with customers, respond to inquiries, and provide guidance on using the platform. Ideal candidates will have over 2 years of experience in software customer support, be fluent in English, and have a passion for helping customers succeed. This position may require weekend shifts and offers a chance to work in a dynamic environment.

Formación

• 2+ years experience in software customer support, ideally B2B.
• Fluency in spoken and written English; additional languages are a plus.
• Curiosity to find new, better ways to solve problems.

Responsabilidades

• Manage and respond to customer requests.
• Understand customers and become their advocate.
• Educate and instruct customers through various channels.

Conocimientos

Customer support experience

Fluency in English

Problem-solving

Visual communication skills

Empathy

Descripción del empleo

A collaboration platform company in Monterrey is seeking a Customer Support Representative to engage with customers, respond to inquiries, and provide guidance on using the platform. Ideal candidates will have over 2 years of experience in software customer support, be fluent in English, and have a passion for helping customers succeed. This position may require weekend shifts and offers a chance to work in a dynamic environment.