AUTO CUSTOMER SERVICE REPRESENTATIVE

Intugo; Hermosillo; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A financial services company in Hermosillo seeks a detail-oriented Auto CSR to communicate with consumers and dealer-clients. Responsibilities include managing customer information, handling inquiries, and verifying applications. The ideal candidate possesses excellent judgment and strong communication skills. This role offers a unique opportunity in the financial services sector.

Responsabilidades

• Document and update customer information in proprietary CRM systems.
• Field general inquiries and provide outstanding client solutions.
• Interact and dialogue with consumers and dealer-clients via telephone and email.
• Verify accuracy of customer applications and personal information.
• Set and calendar appointments to ensure maximum sales opportunities for dealer-clients.
• Exhibit excellent judgment and discretion with complex consumer finance scenarios and consumer information.

Descripción del empleo

Overview

The Auto CSR position requires a dynamic and detail-oriented individual responsible for communicating with consumers and dealer-clients of Auto Credit Express and CarsDirect.

Responsibilities

• Document and update customer information in proprietary CRM systems
• Field general inquiries and provide outstanding client solutions
• Interact and dialogue with consumers and dealer-clients via telephone and email
• Verify accuracy of customer applications and personal information
• Set and calendar appointments to ensure maximum sales opportunities for dealer-clients
• Exhibit excellent judgment and discretion with complex consumer finance scenarios and consumer information