Assistant Manager Collections

Goodleap; Xico; Presencial; MXN 476,000 - 560,000; Jornada completa

Descripción de la vacante

A technology firm in Veracruz is looking for an Assistant Collections Manager to lead and develop a team of collectors. The role involves training and motivating collectors to maximize productivity and ensure high performance. Candidates should have over 5 years of experience in collections, with strong project management skills and bilingual abilities in English and Spanish. This position offers an annual salary of MXN $560,000 and the opportunity to work in a collaborative environment.

Formación

• 5+ years of experience in collections or financial services.
• 3+ years in a consumer collection management role.
• Advanced computer skills, preferably with MS Office.
• Bilingual in English and Spanish.

Responsabilidades

• Coach and develop collectors into strong negotiators.
• Monitor and train collectors to maximize results.
• Conduct performance reviews and call calibrations.
• Manage workloads to achieve targets.

Conocimientos

Project management

Verbal communication

Written communication

Analytical thinking

Problem-solving

Team leadership

Educación

High School Diploma or GED

Herramientas

MS Office suite

Descripción del empleo

About GoodLeap

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.

Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.

Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations.

Our platform has led to more than $27 billion in financing for sustainable solutions since

GoodLeap is also proud to support our award‑winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Overview

The Assistant Collections Manager's primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience.

The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.

Essential Job Duties / Responsibilities

Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.

Hold collectors accountable to performance expectations, productivity, attendance policy and quality scores.

Motivates collectors to achieve success and creates a team atmosphere.

Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.

Conducts daily / weekly / monthly call calibrations, account reviews, and performance reviews with all direct reports.

Manages workload (queues and dialer campaigns) to ensure daily / monthly targets are achieved.

Required Skills, Knowledge, Abilities

Excellent project management skills and a positive attitude

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Creative and analytical thinker with strong problem‑solving skills

Must demonstrate exceptional verbal and written communication skills

Must demonstrate ability to communicate effectively at all levels of the organization

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Ability to motivate others to achieve maximum results

Ability to drive results with geographically dispersed team

Experience Required

Minimum 5 years of experience in collections, financial services or relevant field

Minimum 3 years of experience in a consumer collection management role

Minimum 3 years of call center management experience

Advanced proficiency with computer functions with MS Office suite strongly preferred

Ability to lead or manage

Key Qualifications

• High performing front line representatives
• Exceptional communication skills including verbal, written, one‑on‑one and team
• Knowledge of collection industry regulations
• Ability to collaborate across departments to resolve customer concerns
• Strong leadership skills to motivate employees to achieve success
• Excellent problem‑solving skills
• Goal oriented focusing on both short and long term visions
• Understanding of good collection practices and procedures
• High School Diploma or GED Required
• Bilingual (English / Spanish)

Compensation

MXN $560,000 / annually

Additional Information

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position / department.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.

The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!

Apply today!