Area Manager, Last Mile Operations

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company in Xico, Mexico seeks an experienced manager to oversee delivery station operations. This role demands strong leadership, extensive experience in process improvement, and the ability to adapt to rapid changes in operations. Candidates should have a Bachelor's degree and advanced English proficiency, alongside experience in managing a team. The position requires working on-site and includes various responsibilities aimed at ensuring efficient operations and safety of staff during peak seasons.

Formación

• 6+ years of general experience.
• 4+ years as a people manager with 8+ direct reports.
• 3+ years of performance metrics and Lean techniques experience.

Responsabilidades

• Manage day-to-day operations in the delivery station.
• Lead a team of Process Assistants and Delivery Service Providers.
• Ensure safety and training of all personnel.

Conocimientos

Leadership

Process Improvement

English proficiency (C1)

Educación

Bachelor's Degree

Descripción del empleo

Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays

• A completed Bachelor's Degree or 2+ years Amazon experience.
• 6+ years of General Experience
• 4+ Year(s) as people manager (8+ direct reports)
• English advanced proficiency (C1)

At Amazon, we're working to be the most customer-centric company on earth.

To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Main activities are :

Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.

Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.

Proactively identify and lead process improvement initiatives and Lean tools.

SUPERVISORY RESPONSIBILITIES :

You will be part of the Amazon Logistics Team, responsible of the day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants, Shift station managers and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, one of the most important aspects of your job is to lead change at internet speed, innovation has made us the global company that we are today.

Help in daily operations : Receive, scan, lift and move shipments up to 25 kg each.

Route shipments within the AMZL coverage area.

Support and assign job duties to process assistants.

Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and driver's dispatch.

Continual standing and / or walking an average of 5 miles daily.

Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air‑conditioned.

This role requires to work Onsite.

This role requires availability to adapt on operations times, even if this involves rotating shifts or work at weekends specially during high peak season.

Key job responsibilities

In addition, one of the most important aspects of your job is to lead change at internet speed, innovation has made us the global company that we are today.

Route shipments within the AMZL coverage area.

Support and assign job duties to process assistants.

Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and driver's dispatch.

Continual standing and / or walking an average of 5 miles daily.

Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air‑conditioned.

Mexico City, MEX, MEX

• 3+ years of performance metrics, process improvement or lean techniques experience