Application Engineer

Makino; Monterrey; Presencial; MXN 466,000 - 747,000; Jornada completa

Descripción de la vacante

A leading company in machine tool technology seeks an Applications Engineer to provide technical support and solutions across the sales process. This role involves collaborating with customers, designing efficient engineering processes, and delivering training. Ideal candidates will have a strong engineering background and CAD/CAM software expertise, contributing to high customer satisfaction and market penetration.

Servicios

Stable work environment

Development opportunities

Formación

• Bachelor's degree in engineering or related field.
• Experience with CAD/CAM software like Mastercam, Solidworks, or Delcam.
• Ability to provide technical support during the sales process.

Responsabilidades

• Design, develop, and validate engineering processes for customers.
• Perform post-sale support for part processing and programming.
• Train customers on-site regarding process setup and optimization.

Conocimientos

Technical problem solving

Customer service orientation

Process optimization

Educación

Bachelor's Degree in Engineering

Herramientas

CAD/CAM software

Programming software

Descripción del empleo

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.

Summary:

The Applications Engineer’s mission is to support the efforts of Makino sales and service organizations. The Applications Engineer (AE) must be able to identify and provide reliable solutions for technical issues to assure complete customer satisfaction through all stages of the sales process to target companies in their region, resulting in target market penetration and high customer satisfaction.

Responsibilities:

• Design, develop and validate engineering processes on equipment for turnkey/sharekey requirements.
• Visit customers in need of AE assistance as directed by manager.
• Work with Makino and complementary OEM product line applications, service, and sales team to identify all current applications engineering needs.
• Perform post sale startup support for customer in area of part processing, programming, process setup, optimization and operator training.
• Coordinate and/or perform training on-site and other Makino facilities.
• Establish and/or continue high level applications image in the markets served by Makino.
• Work in conjunction with local field service engineers on customer machine issues.
• Ability to manipulate Programming software and modeling software.
• Evaluate and provide experience-based recommendations for improvements of customer specific part processing requirements.
• Utilize experience and proficiency with CAD/CAM software (such as Mastercam, Solidworks and/or Delcam) to generate efficient process specific to NC Programming.
• Utilize experience and technical understanding of best practice solutions available with industry specific range of tooling and work holding options to meet or exceed customer’s requirements.
• Support sales engineers with pre-sale technical requirements including manufacturing process evaluations, product selection recommendations, time estimates, test cuts and technical discussions.
• Support proposal requirements and showroom related activities.
• Maintain showroom machines in demonstration in optimal conditions.
• Assist Customer Support in the installation/de-installation process as required.
• Other duties as assigned to support the productive execution of the business.
  
  
  

We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.