Application Consultant

Dematic; Guadalupe; Presencial; MXN 734,000 - 1,102,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico is looking for a candidate to manage application integration within the CIAM platform. You will work closely with business users and IT teams, ensuring the smooth lifecycle of applications while addressing any user-related incidents. Ideal candidates should have an IT background and a strong analytical and independent working style.

Servicios

Career Development

Competitive Compensation and Benefits

Employer-funded company pension scheme

Formación

• Completed apprenticeship or degree in IT.
• Independent, analytical, structured working style.
• High willingness for continuous personal development.

Responsabilidades

• Manage the integration of applications into the CIAM platform.
• Provide continuous support during the lifecycle of applications.
• Collaborate with stakeholders to evaluate requirements.

Conocimientos

Independent working style

Analytical skills

Problem-solving

Communication in English

Educación

Apprenticeship or degree in IT

Descripción del empleo

We offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Move on together

Standardized and documented feedback process with international career opportunities and individual development offers

Vibrant community

Regular company events and professional workshop formats with opportunities for internal networking

A state-of-the-art IT organization

modern IT equipment & mobile devices, international teams, multi-cloud strategy (Azure & GCP), Agile methods

Our basics

Flexible working hours, part-time models, opportunity for regular mobile working, employer-funded company pension scheme, opportunity for deferred compensation with employer subsidy

What you will do in this role

• Application Management:
• Manage the integration of external facing applications into the CIAM platform and ensure all important points are considered during the process.
• Provide continuous support during the lifecycle of applications by advising them with your technical expertise and knowledge in terms of CIAM related topics.
• Stakeholder Collaboration: Work closely with business users and other IT teams to understand and evaluate requirements, analyze business processes, and provide technical guidance.
• Maintenance and support: Regularly system monitoring to take care about the operational aspects of the CIAM platform and be in close contact with other supporting IT teams.
• Incident & Problem Management: Act as a primary point of contact for application or user related incidents, leading troubleshooting efforts, coordinating with support teams, and ensuring timely resolution.
• Documentation & Reporting: Maintain comprehensive documentation for applications and users, including configurations, processes, and support procedures.

What we are looking for

• You have completed an apprenticeship or degree in IT
• Your independent, analytical, structured working style, high willingness to perform and take initiative, as well as your enjoyment in solving our customers' problems, distinguish you
• You demonstrate a high willingness for continuous personal development
• You are empathetic and responsive to the needs of others
• You are interested in other people, communicate confidently in English in an international environment