Analista de Crédito

Ipfdigital; Ciudad de México; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A financial services company in Mexico is seeking a Credit Analyst to ensure high-quality customer experiences during online applications. The role involves resolving customer queries, guiding on documentation, and evaluating application approvals. A Bachelor’s degree and experience in customer service are required. Candidates should possess great problem-solving and IT skills. This position offers the chance to be part of a dynamic team focused on customer satisfaction and operational excellence.

Formación

• Customer service experience is essential.
• Experience within digital financial services is desirable.
• Ability to work with ambiguity and communicate well.

Responsabilidades

• Resolve customer queries received via telephone and email.
• Make outbound calls to support customers with payments.
• Review customer payment capacity and evaluate risk conditions.

Conocimientos

Problem solving

Great listening

Selling

Flexible

Educación

Bachelor's degree

Herramientas

IT skills

Social media

Descripción del empleo

Credit Analyst

IPF Digital is a Financial Services company part of IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans. Our organizational purpose is to build a better world through financial inclusion, and we see the role Credit Analyst as being critical in shaping and persevering our organizational culture that is centred around our purpose. We are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results. You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

This amazing opportunity offers a once in a lifetime chance to be part of the compact team of service specialists that will support the growth of our digital business in Mexico. You are responsible for ensuring that the customer has a seamless, speedy and high‑quality experience during the online application, that their queries and needs are met in a fun yet focused way, and that payment difficulties are addressed through dialogue and processing to bring them back on track. You will undertake a broad range of customer‑focused activities that span the full customer journey, from resolving telephone, email and web‑based queries, handling complaints, undertaking administrative activities, supporting investigative activities around fraud, credit & risk and identifying process improvements. You will do this with personality, flexibility, customer focus and a desire to continuously learn and improve our processes.

Responsibilities

• Resolve customer queries received via telephone, email and other sources with speed, efficiency and in line with our brand proposition.
• Make outbound welcome calls upon loan disbursement, building connections and embodying our digital brand.
• Make outbound calls to support customers with making online payments.
• Review customer payment capacity, evaluate risk conditions and decide application approval or rejection.
• Guide customers on required documentation and analytics needed to review the application.

Growth, Operational Excellence, Customers, People, Finance

• Deliver customer growth, meeting and exceeding expectations.
• Balance business needs to grow cost‑effectively.
• Identify opportunities through process improvements and innovative ideas.
• Focus on performance data, metrics and service standards.
• Operate during core hours 8 am–9 pm and maximize available technology.
• Love customers and interact in a friendly but focused way across channels.
• Maintain high customer service in handling transactions, loan application processes and payment collections.
• Pro‑actively manage arrears and treat customers with respect.
• Be a great team member, supporting efficiency, focus and profit.
• Be an ambassador of the brand, bringing it to life in every interaction (virtual and real life).
• Look for ways to reduce costs and save money.
• Treat this business like it is your own.

Skills, Knowledge & Experience

• Problem solving, great listening, selling, innovative, inquisitive, flexible.
• Great IT skills, able to use social media, work with ambiguity and communicate well.
• Analytical, working with customers, banking and finance, providing great customer service.
• Customer service experience (Essential).
• Experience within digital financial services (Desirable).
• Experience driving sales personally and as part of a team (Desirable).

Qualifications

Bachelor’s degree required.

If your answer is yes, please send us your CV. Only short‑listed candidates will be contacted. All short‑listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce. All employment will be based on merit, competence, performance, and business needs.