AI-Driven Technical Support Engineer - Complex Escalations

Crossover; San Luis Potosí; A distancia; MXN 1,091,000; Jornada completa

Descripción de la vacante

A leading technology firm in San Luis Potosí, Mexico is seeking a Technical Support Engineer who can efficiently tackle complex escalated issues using advanced AI applications. Candidates should possess a minimum of 3 years of experience in technical customer support and be ready for independent problem-solving. The role is full-time requiring 40 hours per week with a compensation of $30 USD/hour. This is a unique opportunity for professional growth in a challenging environment.

Formación

• Minimum of 3 years experience in technical customer support roles.
• Experienced with advanced generative AI applications and workflow automation.
• Ability to resolve complex escalated cases independently.

Responsabilidades

• Examine complex escalated cases and apply specialized human judgment.
• Refine AI performance based on identified gaps.
• Provide superior customer support for sophisticated challenges.

Conocimientos

Advanced generative AI applications

Technical customer support

Problem-solving

Descripción del empleo

A leading technology firm in San Luis Potosí, Mexico is seeking a Technical Support Engineer who can efficiently tackle complex escalated issues using advanced AI applications. Candidates should possess a minimum of 3 years of experience in technical customer support and be ready for independent problem-solving. The role is full-time requiring 40 hours per week with a compensation of $30 USD/hour. This is a unique opportunity for professional growth in a challenging environment.