Agente de Seguridad

Hilton Worldwide, Inc.; Región Centro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Una empresa hotelera internacional busca un Agente de Seguridad para patrullar y monitorear las instalaciones, asegurando una experiencia segura para los huéspedes. Se requiere experiencia en seguridad, habilidades de manejo de crisis y discreción. El candidato ideal debe tener una buena condición física y conocimientos sobre procedimientos de evacuación.

Formación

• Experiencia de al menos dos años en una agencia de seguridad o formación militar.
• Conocimientos de normativas locales y regulaciones gubernamentales.
• Licencia y formación SIA.

Responsabilidades

• Patrullar regularmente el hotel para asegurar procedimientos de seguridad.
• Investigar y reportar todas las alegaciones de robo y daños criminales.
• Gestionar comportamientos no deseados de manera profesional.

Conocimientos

Condición física adecuada

Capacidad para trabajar bajo presión

Discreción absoluta

Conocimiento sobre procedimientos de evacuación

Educación

Graduado de secundaria o superior

Descripción del empleo

Job Number

HOT0C4DV

Job Title

Agente de Seguridad

Work Locations

Hilton Garden Inn Guadalajara Airport, Carretera Guadalajara - Chapala Km 17.5, Guadalajara Jalisco Guadalajara 45659

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and control staff entrances
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
• Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
• Responsible for checking goods received out of hours
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Ensure safe passage of cash transfers within the hotel
• Support evacuation of the hotel during fire alarm situations
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Provide secure storage for guest oversized items
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Investigate and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Liaise with Police in the absence of Security Team Leader
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations

What are we looking for?

A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High school graduate or above
• Good physical condition
• At least two (2) years of law enforcement experience either in a Security Bureau or military training
• Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
• Should be well‑versed in local law/government regulation
• Absolute discretion and confidentiality regarding sensitive information
• SIA trained and licensed
• Good grooming standards
• Ability to work under pressure, keeping calm in emergency situations
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service environment
• First Aid
• Knowledge of P.A.C.E.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!