Agente De Recepcion Spa

Marriott Hotels Resorts; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A prominent hotel chain in Veracruz, Xico is seeking a Spa Receptionist responsible for scheduling services, confirming appointments, and processing guest payments. The ideal candidate should have a high school diploma, and less than one year of related experience. The role emphasizes excellent customer service, including assisting guests and providing orientation upon arrival. Join a dedicated team in a reputable setting that values diversity and equal opportunity.

Formación

• Less than 1-year related work experience.
• No supervisory experience.
• None required certifications.

Responsabilidades

• Schedule services for guests and groups using reservation software.
• Confirm appointments and provide general spa orientation.
• Process payments and handle customer service inquiries.
• Maintain confidentiality and follow company policies.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Position Summary

Schedule services for individuals and large groups using spa / salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations / cancellations list throughout the day inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor / manager. Check in guests for appointments confirm first and last name and provide general spa orientation to guests upon arrival. Promote and sell spa / salon services. Obtain assigned bank and ensure accuracy of contracted monies obtain change required for expected business level and keep bank secure at all times. Process guest payments for spa / salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance scan and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience: Unclear Seniority