Agente de Recepción

Marriott Vacations Worldwide; Baja California Sur; Presencial; MXN 458,000 - 588,000; Jornada completa

Descripción de la vacante

A leading hospitality company in Baja California Sur is seeking to fill a role focused on guest service. Responsibilities include following company policies, greeting guests, and providing excellent customer service. Ideal candidates should have strong communication skills, a positive work ethic, and the ability to maintain a professional appearance. This position requires flexibility in scheduling and a commitment to teamwork.

Formación

• Ability to stand, sit, or walk for extended periods.
• Reliable attendance and flexible schedule including evenings and weekends.
• Strong customer service orientation with a pleasant personality.

Responsabilidades

• Follow company policies and procedures for guest interaction.
• Welcome guests and address their service needs.
• Develop positive working relationships with team members.

Conocimientos

Customer service skills

Communication

Teamwork

Professional appearance

Descripción del empleo

CORE WORK ACTIVITIES

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

• Comply with quality assurance standards.

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.

• Available to work a flexible schedule including evenings, weekends, and holidays.

• Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.