Admin & Spare Parts Support

Kongsberg Gruppen; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global marine technology company is seeking an Admin & Spare Parts Support to join their team in Mexico City. The role involves managing customer communications, preparing service quotes, and coordinating with various stakeholders. Candidates should hold a Bachelor’s degree and have experience in Sales or Finance, with strong communication skills in English and Spanish. This position offers opportunities for personal development and a safe work environment.

Servicios

Health & welfare benefits

Paid vacation time

Savings fund

Formación

• Minimum of 3 years experience in Sales, Finance or Customer Relationship Management.
• Prior experience with KM or KD products is a plus.
• Mexican citizenship required.

Responsabilidades

• Prepare and issue service and spare parts quotes as per customer requests.
• Manage administrative process of rental projects.
• Invoice customers and follow up on payments.

Conocimientos

Strong verbal communication in English and Spanish

Customer relationship management

Analytical skills

Initiative

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

ERP software

CRM software

Descripción del empleo

Overview

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

AtKONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions.We do that through excellent products and services developed for delivering the greatest benefits to our customers.

An exciting opportunity has arisen asAdmin & Spare Parts Support. In this role, you will be a part of the Global Customer Support team in Kongsberg Maritime Mexicooffice. TheAdmin & Spare Parts Support is responsible for all after-market service quotes, invoices, debriefs, etc. for their specific region or dept.

The Admin & Spare Parts Support will become the “go-to” person for all customer communications except for scheduling and technical problems. All customers will receive timely and accurate service quotes, invoices, and responses to all billing and account inquiries. You will act as the customer relations manager for a dedicated portfolio in Latin America in close cooperation with sales and service teams in the products divisions.
Building a good cooperation with customers, and other stakeholders, is key for this role and you will need to be collaborative and have excellent communication skills to succeed. You will be joining an experienced team and be a strong contributor to maximize our customer satisfaction and sales potential.

Key accountabilities

• Prepare and issue service and spare parts quotes as per customer requests, handling quoting, ordering, confirmation, invoicing, and collections.
• Management of administrative process of rental projects
• Create sales orders for parts and service.
• Obtain purchase orders from customers.
• Perform new customer registration and conduct due diligence checks on business partners and vessels.
• Coordinate the ordering of any required parts that are unavailable in stock and address customer inquiries related to purchases.
• Communicate with customers during service operations and provide assistance for non-engineering scheduling or technical issues.
• Update the ERP system for all job-related activities, including time, expenses, and parts.
• Review project information for accuracy, seeking approval from the Group manager for multiple visits or projects substantially exceeding the customer's initial quote.
• Invoice customers and follow up if payments are not received in a timely manner.
• Handle various finance duties, such as reporting, collections, and accounts payable.
• Manage incoming and outgoing mail and deliveries.
• Maintain service records for reporting purposes.
• Creation of Custom’s Invoices, Country of Origin docs and interaction with Freight Forwarder.
• Other projects and assignments as directed by Manager or Director.
• Participate in KPI and P&L meeting.

Qualifications and experience

• Bachelor’s degree level or equivalent education discipline related to Business Administration, Business Management, International Trading, Engineering, Accountant, and similar.
• Strong verbal communication and written reporting skills in English and Spanish language.
• Minimum of 3 years of experience in Sales, Finance or Customer Relationship Management
• Familiarity with Sales, ERP and CRM software to manage customer information, track sales activities, and generate reports. Ability to leverage technology for effective sales communication and documentation
• Prior experience, knowledge of KM and/or KD products would be considered as an advantage.
• Evidence of having strong understanding of commercial / contracting principles and preparing, formulating, handling of bidding process.
• Mexican citizenship required

You are able

• Act on own initiative, make things happen and accepts responsibility for the results
• Make an impact, convince, and persuade others and promote plans and ideas successfully
• Adhere to company rules and procedures and execute plans with commitment and determination
• Analyze complex issues and problems and come up with rational judgments
• Demonstrate a high customer focus and motivation for new challenges
• Communicate in a clear, precise, and structured way

What we can offer

• An exciting and important position working for the world-leading supplier of maritime solutions
• International work environment and multidisciplinary team collaboration
• An inspiring and safe work environment
• Personal development and career opportunities
• Benefits above the law
• Health & welfare benefits
• Paid vacation time
• Savings fund

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.