Account Operations Specialist

NTT DATA, Inc.; A distancia; MXN 892,000 - 1,250,000; Jornada completa

Descripción de la vacante

A global technology services company is seeking an Account Operations Specialist to work remotely from anywhere in Mexico. This role requires a minimum of 5 years of experience, advanced English language skills, and the ability to manage metrics across multiple organizations. Key responsibilities include developing project templates, supporting workforce planning, and preparing executive-level updates. Join a forward-thinking organization committed to innovation and flexibility in the workplace.

Formación

• 5+ years of experience in a related field.
• Ability to work a US schedule with some weekend hours.

Responsabilidades

• Define and enforce metrics management across organizations.
• Develop and maintain project templates and documentation.
• Collect and analyze project status reports.

Conocimientos

Advanced level of English

Metrics management

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking an Account Operations Specialist to join our team in GDL, Jalisco (MX-JAL), Mexico.

Account Operations Specialist

100% remote, can work anywhere in Mexico.

Key Responsibilities

• 5+ years of experience
• Define, enforce and follow metrics management across multiple organizations.
• Develop and maintain project templates, documentation standards, and reporting structures.
• Collect, analyze, and consolidate project status reports across the portfolio.
• Track KPIs, milestones, dependencies, risks, and issues.
• Escalate variances or critical risks to stakeholders when needed.
• Monitor resource allocation across projects.
• Support workforce planning and capacity analysis.
• Help resolve resource conflicts and optimize utilization.
• Support project budgeting, cost tracking, and financial forecasting.
• Prepare executive‑level updates and presentation

Qualifications

• Work US schedule, some work over the weekends because of timesheet approvals.
• Advanced level of English.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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