Account Manager

Steam Academy Ltd; A distancia; MXN 537,000 - 896,000; Jornada completa

Descripción de la vacante

An educational services company seeks a School Relationship Manager to strengthen partnerships with schools in Veracruz, Xico. You will oversee the entire journey with schools from launch to contract renewals, ensuring satisfaction and exceptional service. Ideal candidates will have experience in account management and possess strong organizational, communication, and interpersonal skills, alongside proficiency in CRM software. This role entails working closely with various teams within the company to maximize school potential and enhance overall experiences.

Formación

• Proven experience in relationship management, account management, or client success management.
• Strong organizational, project management, and problem-solving skills.
• Exceptional communication and interpersonal skills with a customer-focused approach.

Responsabilidades

• Act as a key liaison between schools and STEAM Academy, addressing inquiries and resolving issues.
• Oversee execution of agreements made during the sales process.
• Collect and analyze feedback from schools to identify areas for improvement.

Conocimientos

Relationship management

Project management

Problem-solving

Communication

Interpersonal skills

Herramientas

CRM software

Microsoft Office Suite

Descripción del empleo

Remote Position - Account Manager (School Relationship Manager)

Are you ready to cultivate and nurture strong partnerships with schools, driving long-term success and exceptional educational experiences?

Do you have a passion for building lasting connections and ensuring schools receive exceptional support and service?

Are you a natural collaborator with excellent communication skills?

If so, our company is looking for a School Relationship Manager to join our team and play a crucial role in fostering meaningful relationships with our partner schools!

About Us

Our company is a leading provider of innovative STEAM (Science, Technology, Engineering, Arts, and Mathematics) education PROgrammes in Dublin, Ireland and Chicago, US.

We are dedicated to delivering exceptional educational experiences and building long-term partnerships with schools.

With a strong focus on quality and customer satisfaction, we have gained a reputation for excellence in our industry.

As the School Relationship Manager, you will nurture and maintain strong partnerships with schools throughout their journey with us.

Your role encompasses critical phases, from working alongside our Sales Team in finalizing partnership details to maximizing deal opportunities throughout their lifespan, overseeing the successful launch of our programs in schools, providing exceptional customer service to the schools, and ensuring an exceptional post-sales experience.

Additionally, you will work with the Head of Market and our CSR team to provide schools with essential documentation, access to top mentors, and foster meaningful relationships for long-term success.

This role is perfect for those who excel in maximizing client opportunities and ensuring exceptional educational experiences.

Responsibilities

Act as a key liaison between schools and STEAM Academy, addressing inquiries, resolving issues, and ensuring their continued satisfaction from launch through contract renewals.

Commit to and oversee the execution of agreements made during the sales process.

Work alongside STEAM Academy Marketing, Growth, CSR and Operations teams to maximize School potential and ensure quality, 360 degree support for the School.

Foster meaningful, long-lasting relationships with school representatives, enhancing their overall experience as our partners.

Collect and analyse feedback from schools to identify areas for improvement and implement solutions as needed.

Keep detailed records of all interactions and engagements with schools in the CRM system.

Qualifications

• Proven experience in relationship management, account management, or client success management.
• Strong organizational, project management, and problem-solving skills.
• Demonstrated ability to meet and exceed performance targets and goals.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Adaptability to a dynamic work environment and changing priorities.
• Exceptional communication and interpersonal skills, with a customer-focused approach.
• A commitment to delivering outstanding customer experiences.
• Collaborative mindset and the capacity to work effectively within a team