Account Director | eCommerce | eRetailers | Team Management

eStoreLabs; Región Centro; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading eCommerce firm in Mexico is looking for an Account Director to manage operations and a team in the Americas. This role involves strategic guidance, maintaining client relationships, and mentoring staff while contributing to high-quality project delivery. The ideal candidate has substantial eCommerce experience and a strong background in project management. This position offers a collaborative work environment, generous paid time off, and opportunities for professional development.

Servicios

26 paid days off

Annual performance bonus

Professional development training

Formación

• Minimum 5 years of supervising/team management experience.
• At least 5 years of experience in eCommerce.
• Experience working with international clients and eRetailers.

Responsabilidades

• Manage business operations in the Americas.
• Coaching and mentoring the team to deliver high quality projects.
• Building long-term relationships with clients.

Conocimientos

Team management

eCommerce experience

Project management

Client relationship building

Strategic thinking

Fluency in English (C1)

Descripción del empleo

The Account Director role brings a mixture of account management and team management activities. The mission of this role is to lead and inspire the team to achieve desired objectives, budgets and quality and maintain high client satisfaction.

Responsibilities

• Manage a dedicated part of the business from an operational point of view (Americas)
• Managing a team - coaching and mentoring them to deliver high quality projects
• Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI’s), improving continuously the overall client experience
• Support the sales team with info and input for pitches
• Coming up with innovative ideas to run the business and also execute them
• Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Manage the budgets and P&L of the Americas projects and report on them to the board
• Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
• Making sure the projects are profitable and are growing

Our Requirements

• Passionate, ambitious individual with a business-oriented, strategic approach
• Min. 5 years of supervising / team management experience (min 5-7 people team), passion and desire to develop leadership skills
• At least 5 years of experience in eCommerce
• Experienced in project management & working with eRetailers (especially Amazon & Walmart)
• Experienced in working with various, international clients on various projects and ability to build long-term relationships with clients
• Experience in strategic business consulting
• Understanding of budgeting, reporting and P&L
• Fluency in English - at least C1 level

We Offer

• Cooperation based on B2B contract or contract of service through the professional Deel platform for international cooperation
• 26 paid days off from service provision plus national holidays
• Opportunity to cooperate with recognized, global brands us clients
• Exciting and friendly work environment
• Work in an international team without rigid corporate rules
• A company mcbook and phone
• Further development and training in eCommerce
• Annual Performance bonus or salary raise
• Shorter working day on Fridays

What You Can Expect In The Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR (videocall)
• Step 3 Recruitment interview with management board (videocall)
• Step 4 Preparing and presenting a task (videocall)