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Descripción de la vacante
A leading talent relocation company is seeking a Customer Support Representative to work remotely in Portugal. This role involves responding to customer inquiries and providing support through various channels. The ideal candidate will have proficiency in Italian and experience in customer service. A competitive salary up to 1,000 euros gross monthly plus bonuses is offered, along with relocation support and accommodation options available for candidates relocating from abroad.
Servicios
Formación
- Proficiency in Italian for effective communication.
- Experience in customer service or support roles.
- Ability to handle multiple customer requests simultaneously.
Responsabilidades
- Respond to customer requests via different channels.
- Handle support tickets related to general queries and refunds.
- Conduct outbound calls to support customer success.
Conocimientos
Herramientas
Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
- Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
- Relocation Support (exceptional, for candidates moving from abroad)
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.