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Viceversa is an innovative fintech company supported by international investors that aims to become the financial and operational partner for the next generation of digital businesses.

Viceversa built a powerful growth platform that boosts businesses at the pace they want with equity-free investments and data-driven insights. We provide flexible growth capital from €10K to €5M for digital businesses within three days and growth analytics that allow companies to collect, visualize, and analyze all data in one place to make better business decisions.

Viceversa envisions a new way of growth based on transparency and technology to support companies in a sustainable and ethical way. We are on a journey to revamp the European fintech landscape. Are you with us?

Main responsibilities:

-Collaborate with the BizOps team and support its operations related to the CRM (HubSpot)

-Ensure constant updates on the CRM related to clients' interactions and requests

-Provide actionable recommendations to improve customer engagement and retention

-Ensure data accuracy and integrity within CRM

-Be well versed in building CRM reports

-Monitor and report on key performance indicators (KPIs) related to CRM activities

-Support special project activities like data migration and integrations as needed

-Collaborate with cross-functional teams to develop and implement CRM strategies and campaigns that align with business goals and objectives

-Support to set, monitor, and analyze internal alerts to increase efficiency across teams

-Constantly interact with the Revenues, Portfolio, and Product teams to manage internal workflow

-Support activities for landing pages/forms/emails/newsletters and other ad hoc marketing material

-Focus on consistently enhancing current practices across the business

-Understand the Lead Lifecycle, how to implement Lead Scoring, and automation

-Run internal procedures and internal operational reports

Who we are looking for:

-Academic background in Marketing, Communication, or Business

-Deep knowledge and practical experience on HubSpot

-Excellent communication skills, oral and written (Italian and English)

-You have a curious and analytical attitude and always challenge yourself to find new solutions

-Independent in organizing your day to day to meet deadlines and prioritize work

-You have a positive attitude, you are a team player, and a problem solver

-You are always willing to improve your skills, striving for personal growth, and interested in growing your knowledge on innovative finance, fintech solutions and innovation

Location:

This position is for our Milan HQ.

Terms and conditions:

What we offer:

?An innovative, dynamic, young and friendly work environment (forget your suit and tie)

? Monthly meeting with the Founders to be all updated on company progress

? International work-environment (right now, we have more than 10 nationalities)

? Ticket restaurant when you are working from the office

? You will find a place where you can express your ideas and put them into action

Viceversa is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.