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Italian-Speaking Customer Ops Expert — Lisbon Relocation
Job summary
A recruitment firm is looking for an Operations Customer Expert to join their Customer Service Operations team in Lisbon. The role involves responding to customer queries via various channels, maintaining records using CRM tools, and achieving performance goals. A competitive compensation package is offered, including health insurance and potential bonuses. Candidates should be fluent in Italian and have a background in customer service. This position provides a great opportunity for career growth in a multicultural environment.
Benefits
Qualifications
- Proficient in Italian, able to handle customer queries effectively.
- Previous experience in customer service or related field is preferred.
- Strong communication skills, both verbal and written.
Responsibilities
- Respond to customer requests via email, chat, and calls.
- Handle support tickets related to general queries and refunds.
- Maintain accurate records using CRM tools.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.