Italian-Speaking Customer Ops Expert — Lisbon Relocation

Cross Border Talents; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A recruitment firm is looking for an Operations Customer Expert to join their Customer Service Operations team in Lisbon. The role involves responding to customer queries via various channels, maintaining records using CRM tools, and achieving performance goals. A competitive compensation package is offered, including health insurance and potential bonuses. Candidates should be fluent in Italian and have a background in customer service. This position provides a great opportunity for career growth in a multicultural environment.

Servizi

Health insurance from day one

Meal allowance

Potential productivity bonus

Competenze

• Proficient in Italian, able to handle customer queries effectively.
• Previous experience in customer service or related field is preferred.
• Strong communication skills, both verbal and written.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to general queries and refunds.
• Maintain accurate records using CRM tools.

Conoscenze

Italian language proficiency

Customer service experience

Communication skills

CRM tools familiarity

Descrizione del lavoro

A recruitment firm is looking for an Operations Customer Expert to join their Customer Service Operations team in Lisbon. The role involves responding to customer queries via various channels, maintaining records using CRM tools, and achieving performance goals. A competitive compensation package is offered, including health insurance and potential bonuses. Candidates should be fluent in Italian and have a background in customer service. This position provides a great opportunity for career growth in a multicultural environment.