Jobs in Como, United States

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The Tour Guy

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6184849676148146176337149

2

22.05.2025

06.07.2025

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Our Company:

We are The Tour Guy, a leading provider of tours and experiences for English-speaking travelers across Europe and the U.S.A. Our mission is to enrich lives through cultural and destination experiences, with a team of guides dedicated to creating memorable adventures.

We prioritize customer loyalty and offer unique tours, activities, and experiences, from Vatican tours to Parisian cooking classes.

Fully Remote

The Candidate:

We seek a commercially driven operator skilled in building relationships and closing deals. You are pragmatic, data-aware, and proactive in resolving system and partner issues, with a mindset of making solutions work.

You understand marketplace dynamics, pricing strategies, and conversion drivers. You will manage a portfolio of experiences, work cross-functionally, and resolve internal and partner system friction points effectively.

Desired Experience

• 3+ years managing supplier relationships in tourism, hospitality, or marketplaces
• 2+ years working with channel managers (e.g., Bokun, FareHarbor, TourCMS)
• 3+ years negotiating commercial terms
• 2+ years working with OTAs or e-commerce marketplaces in pricing or operations

Desired Skills/Applications

• Excel or Google Sheets (VLOOKUP, pivot tables)
• Experience with channel managers (Bokun, FareHarbor, TourCMS)
• Google Analytics (CTR, ATC, CVR)
• Asana
• A/B testing tools (Google Optimize, VWO)

Responsibilities & Qualifications:

Supplier Management & Commercial Strategy

• Manage supplier relationships and negotiate pricing and inventory
• Communicate pricing strategies effectively
• Secure exclusive or high-performing experiences based on data

Marketplace Optimization

• Monitor KPIs to inform product strategy
• Adjust pricing and presentation to improve conversions
• Identify and improve or phase out underperforming SKUs
• Benchmark against competitors on OTA platforms

Systems & Channel Manager Coordination

• Resolve pricing mismatches and system issues
• Lead compatibility efforts with channel managers
• Collaborate with tech and operations teams for setup and troubleshooting

Cross-Functional Collaboration

• Partner with marketing, content, and product teams for launches
• Ensure accurate tagging, categorization, and product details
• Report on performance and blockers in weekly meetings
• Coordinate with Customer Experience and Guide Ops teams on capacity and priorities