Jobs in Cagliari, Italy

Position: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)

About the Company: Häfele is an internationally trusted name supplying furniture fittings, ironmongery, and hardware to the trade. We are recognized for our extensive range, quality of products, industry expertise, and excellent customer service. Häfele provides comprehensive customer support through our best-in-class sales and support team.

About the Role: Are you passionate about delivering world-class digital experiences and driving meaningful change across global operations? Do you thrive in dynamic, cross-functional environments where innovation and customer focus are at the core? We’re looking for a Digital Customer Experience Manager who will also serve as the Global Process Owner for the Contact-to-Order (C2O) journey—a dual role with significant impact. This is your opportunity to shape our digital customer interactions and transform global processes for seamless, efficient service.

1. As Digital Customer Experience Manager:

• Lead the design and execution of digital strategies across all customer touchpoints.
• Drive initiatives to improve the end-to-end digital journey—from website to social media to mobile platforms.
• Align departments and regions to create a consistent and engaging customer experience.
• Leverage data, feedback, and analytics to innovate and optimize continuously.
• Champion digital CX best practices across global teams.

• Take ownership of the full Contact-to-Order process globally.
• Standardize and harmonize processes across markets and departments.
• Lead cross-functional teams to improve performance, efficiency, and customer satisfaction.
• Utilize KPIs and insights to inform future process improvements.
• Play a key role in change management, training, and adoption of new workflows.

• Degree in business, marketing, computer science, or related field.
• Fluent in English; German or other languages are a plus.
• Several years of experience in digital customer experience and process management.
• Proficiency with CRM systems, analytics platforms, marketing automation, and process modeling tools.
• Strong relationship-building skills with stakeholders and leadership of cross-cultural teams.
• Excellent analytical, problem-solving, and project management skills.
• Customer-first mindset with a passion for continuous improvement.
• Willingness to travel across the Group, with strong ties to Germany.

• Competitive salary and annual bonus.
• Benefits including healthcare, pension scheme, and extensive discounts.
• Learning and development opportunities.
• Opportunity to drive meaningful change in a global organization, shaping strategy and implementing innovative solutions.