Work In Portugal - Customer Operations/Italian Market (Accomodation From Day 1)

Cross Border Talents; Palermo; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking an Operations Customer Expert to join a multicultural environment in Lisbon. The candidate will be responsible for responding to customer requests and maintaining accurate records. Offering a competitive salary package with benefits, this role presents a unique opportunity for Italian-speaking talents looking to build their careers internationally.

Servizi

Health insurance from day one

Meal allowance

Potential productivity bonus

Competenze

• Fluent in Italian and English.
• Customer service experience preferred.

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to queries, refunds, or services.
• Conduct outbound calls to promote products and collect feedback.

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position : Operations Customer Expert

Location : Lisbon, Portugal

Market : Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will :

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation : 1,050 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31 / 12 / 2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation : 1,379.00 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule : 8 hours / day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance : 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!