Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A customer operations firm is seeking an Operations Customer Expert who is fluent in Italian to join their team in Lisbon. This role involves responding to customer requests, handling support tickets, and conducting outbound calls. The company offers a total gross compensation package, which varies based on accommodation arrangements, and provides health insurance from day one. A multicultural lifestyle and growth opportunities in an international environment await the right candidate.

Servizi

Meal allowance

Health insurance

Performance-based bonus

Training allowance

Competenze

• Fluent in Italian and English.
• Experience in customer service or operations.
• Ability to work in a multicultural environment.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and perform back-office tasks.
• Conduct outbound calls to promote products and collect feedback.

Conoscenze

Customer support

Communication

CRM tools

Problem-solving

Descrizione del lavoro

Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

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Want to Relocate to Portugal? We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert

Location: Lisbon, Portugal

Market: Italian-Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month

Includes:

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month

Includes:

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

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